Our client, a leader in the Chemical Industry, has an exciting opportunity for a Training Specialist to join their team.Education:

Degree/Diploma: will be required (3 years or more)
At least 7-10 years of proven Business Analysis experience

(Skills Required):

• Identify training requirements by looking at Helpdesk support call logs
• Identify training requirements by looking at systems that is being implemented
• Identify training requirements by doing interviews with users within specific roles
• While systems and processes is being designed, you will represent the user's interaction with the system and processes
• Develop training material
• Assist in developing test cases with developers
• Assist in assigning new roles and responsibilities to business resources when systems and processes is redesigned
• Provide training to helpdesk staff on new systems, features and processes
• Provide training to business users on new systems, features and processes
• Maintain training material and deliver training via physical and digital channels
• Play a leading role in contributing and maintaining the training system
• Assist with implementation of new systems and processes


Description:

• You need to understand the business systems and solutions and the processes it supports/enables.
• You will need good relationships with the business resources in order to confidently train them.
• You will get the opportunity to identify training needs within various areas of the business.
• These areas are: Helpdesk System support logs, actual systems and solutions and by doing interviews with business resources in their various roles.
• One of your main work outputs of your efforts must be documented training material.
• The challenge will be to keep the documentation efficient and effective. The use and interaction with the training material can be supported by a training system.
• During projects, you will represent the user’s interaction with the systems and processes.
• You will play a leading role in developing test cases with the developers. The test cases will represent user scenarios of the business process and how the user interacts with it. The user scenarios will be contained within the business specifications done by the business analysts and yourself.
• You will provide training to business resources on new and current systems and solutions. These business resources includes your own business systems and solutions team and the business itself.
• You will be responsible to work with current training resources in other areas of the business to build and maintain a training framework providing best practices, techniques and tools.
• You will be responsible for maintaining the actual training system from a business perspective.
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Travel will be required. Driver license required


For more information please contact Chanelle on (011) 622 2723 or forward your CV to bruma@communicate.co.za ATT: Chanelle Ogle
REF: ________________

If you have not had any response in two weeks please consider your application unsuccessful. Your CV will be kept on file for any further suitable positions.

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