We currently looking for End UserSupport Technicians to be based in 4 to be based in Bloemfontein and 3 to be based in QwaQwa withNetworking experience to provide efficient and effective customer service to the Customer. This is acontract position for 12 months.Minimum Certification:
•           A+
•           N+
•           Valid driver’slicence
•           Clear criminalrecord
•           Grade 12
 
General :
•  New equipment installation, such asworkstations, peripherals, assecories, etc.
•  Deployment and installation ofworkstation software inclusive of system software, productivity software and applicable driversoftware
•   Maintenance. Onsite technical support
•   Entry level network troubleshooting and repair
•   Relocation of computer equipment as per operational requirement
•   Extensive troubleshooting and resolving hardware or software fault,replacing parts as required and updating the resolutions on IT Service management systems.
•  Supporting and assisting in the roll out of new software or applications
•  Testing and evaluating new technologies on request
•  Technical Hands-on support during special events(conferences, skype sessions,video conferences, livestreaming , mass Wi-Fi connectivity)
•  Executivesupport during national off-campus conferences and break-a ways
Administration:
•           Comprehensive Daily Activityreports
•           Compile Incident /escalation report
•           Weeklyand Monthly reporting
•          Bi-weekly oversight report on performance and service requirements
 
Minimum Certification:

A+
N+
Valid driver’slicence
Clear criminal record
Grade 12