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Country Chief Information Officer

Job Ref
262080
Job Type
Permanent
Employer Type
Company
Date Added 21 Jan 2016
Expiry Date 18 Feb 2016
* There have been 13 applications to this job.
* This job has been viewed 4336 times.
Employer:
Standard Bank

Location:
Angola

Salary:
Market related

Benefits:


Role details:
Job Purpose:

To provide strategic vision and operational IT leadership for the Information Technology Department and be accountable for directing, planning, organising and controlling all IT functions.
In addition, the role is responsible for the delivery of a broad range of IT services and sponsors process/system improvements aimed at the efficient and effective provision of IT services.

The Country CIO is a member of the Executive Committee and also represents the Bank on external forums as directed by the Executive Committee
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Key Responsibilities:

Build the technology capability for the business
Review and translate Group Information Technology (GIT) business strategy into meaningful IT strategy responding to in-country requirements.
Ensure adherence and compliance to the IT operating model as directed by Group.
Facilitate and manage Head Office and country relationships.
Analyse the external market to understand potential technical challenges and ensure measures are put in place to prepare the Bank for multiple scenarios.
Champion large scale technology implementation in-country. Make recommendations to Exco and other governance forums as required, on prioritisation criteria and how the changes should be implemented.
Work with executives in other areas of the bank to improve end to end service delivery and to ensure maximum utilisation of all shared services and functions.
Manage stakeholder expectations and balance these with technical/systems capabilities.
Participate in all Country Executive committees contributing to the bank’s strategic planning processes and represent the bank’s interests on external forums.
Provide accurate and timely reporting to both in-country Executive committee and GIT and other stakeholders as required.

Manage the running of IT services:

Monitor the execution of all key daily batch runs, particularly those that interface with payments providers and the Central Bank. Ensure that proactive monitoring is in place for all key services and that business facing teams and the regulators are alerted as soon as any potential failures are identified.
Where required, forge strategic partnerships with third parties and vendors to create value to the bank.
Oversee the development and implementation technology service and Operational Level and Service Level agreements and ensure efficient and effective delivery of IT services within these parameters.
Personally engage with the Bank’s key technology vendors during normal service level reviews and during outages. Closely monitor their performance against contracted delivery. Negotiate corrective measures where needed. Ensure that service penalties are applied if they don’t meet the contracted service levels.
Review the technology asset register on at least a quarterly basis including hardware and software assets. If needed, commission formal reviews of adherence to licensing conditions for third party applications.
Ensure that redundant hardware or applications are removed from use and the licenses and other related items are closed out.
Oversee the review of technology specific policies and procedures annually.

Manage governance and technology risk controls:

Ensure that thorough risk assessments are undertaken for all technology implementations, enhancements, upgrades or fixes.
Act as a signatory on the release of the changes into a production environment and ensure there is a culture of zero tolerance for audit failures.
Implement rigorous Change Control governance processes to ensure sound IT implementation and prevent unplanned disruptions.
Ensure that supporting control frameworks implemented in your business.
Ensure that the in-country IT teams understand compliance requirements. Call for support from the Compliance Officer when required.
Sign off departmental Business Continuity Plans and drive the proactive monitoring of key services and ensure that in-country Disaster Recovery Plans, including failover and backup processes are in place for key services.
Monitor adequacy of systems maintenance processes, backups and utilisation of disk space. Ensure that improvement requirements for any of these are identified timeously and acted on.

Manage financial spend:

Plan and manage IT Capital/Operational expenditure budgets within assigned mandates and defined limits.
Manage and sign-off operational budgets and capital expenditure within assigned mandates and defined limits.
Manage budget challenges ensuring these have no negative impact on internal and external customer satisfaction.
Review actual spend on a monthly basis to ensure that funds are being managed according to budget.
Continuously identify opportunities for improvement in the expense profile of IT. This includes reviewing the organisation structure and level of roles, the spend on infrastructure, data centre power consumption, applications licensing and all related items.

Lead the technology team:

Allocate technology resources project activities as appropriate, staying within the overall approved complement and budgets. Any requests for unbudgeted resources (whether permanent, contract or consultancy) have to be approved by the Country CE and the Regional Chief Information Technology Officer.
Influence, develop and mentor a team of information technology managers and professionals.
Analyse management and technical development needs of managers in the team. Inform the training budgeting process.
Maintain a succession plan for the management team using the talent management process for strategically critical roles and an informal process for the remaining roles.
With support from Human Capital, interview and hire direct reports. Support managers with their recruitment decisions on request.
Review workforce and headcount plans for the team including requests for headcount changes. Approve/decline headcount within overall mandate.
Ensure that managers have leave plans in place for their areas.
Review key people metrics - attrition, vacancy rates, reasons for leaving, absence rates, grievances etc. and define strategies to improve the working environment if the indicators show adverse trends.
Act as second level escalation point for grievances raised.
Participate as decision maker in selected disciplinary processes.
Oversee the delivery of contractor and consultancy resources on technology run or change items.•

Key performance measures:

Maximum system availability with minimal network outages as per SLAs
Achieve optimal Mean Time to Repair on all system faults
Attainment of satisfactory audits (internal and external)
Number of projects delivered on time and within budget
High availability of Disaster Recovery Sites and successful testing of DRPs
Disaster Recovery Plans to be tested at least twice a year
Manage and contain staff turnover within acceptable levels
Develop and implement viable succession plans
Define and achieve training targets for IT staff
Effective change control and fault reporting/management
Cost containment as per agreed budgets for both Capital and Operational expenditure
Service delivery and Help Desk management
Compliance to all IT security policies and procedures

Formal minimum qualification:

Tertiary qualification in IT, Computer Sciences or related field.

Required Post graduate qualification:

International Certificate in Project Management or Information Technology related field.

Other required knowledge:

Strong knowledge of Information Technologies, Telecommunications, Network/ Infrastructure planning and services, IT service delivery, exposure to application development lifecycles, and systems integration.
Experience in managing vendor relationships and related contract agreements.
Strong project management skills including an understanding of business transformation and change management.
Knowledge of the technical and user-related aspects of a Client Server environment.
Knowledge of the Banks core systems/applications and peripheral systems.

Experience:

At least seven years’ experience in any of the following areas: IT security, Technical, support, Systems Administration, Applications support, Electronic Banking/Channels Support, Programming.
At least five years senior management experience.
Banking/financial industry experience would be a distinct advantage.

Personal Competencies:

Demonstrable leadership skills.
Driving delivery of result
Strong negotiation and communication skills – oral and written.
Strong interpersonal skills with the ability to operate at multiple levels and build relationships with a broad range of stakeholders.
Ability to collaborate and leverage the dependencies across the Bank.
Ability to work with others in both authority and non-authority relationships on an ongoing basis.
Ability to manage multiple tasks and project assignments in a complex and dynamic environment.
Strong analytic skills and ability to handle complex technical data, to simplify complexity and communicate concepts clearly.
Ability to build, lead, inspire and motivate culturally diverse teams.



 
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