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Technology Operations Manager(1904)

Job Ref
266162
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 6 May 2016
Expiry Date 20 Jun 2016
* There have been 2 applications to this job.
* This job has been viewed 2251 times.
Employer:
TriTec Talent

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
Technology OperationsManager  EE position Northern suburbs, Cape Town, Western Cape Salary: Dependent on level ofexperience   Role purpose: The position requires the individual to be responsible for theday-to-day operational health of the company’s Technology platforms as required within the ITGovernance framework.  This includes delivering uninterrupted services to the business throughactive monitoring and alerting, ownership and management of the Service Desk as well as maintainingITIL as best practice across Technology.   Key responsibilities Planning and Strategy Setstrategies for the area, including resource models, toolsets and services required, in line with thecompany’s broader strategic direction Relationship Management and Communication Build andnurture effective relationships with technology colleagues and business people Engage and forgestrong partnership across areas of Technology and the Business required for day to day delivery Team Management in line with the organizational values Delivery Proactively ensure the operationalsustainability and stability of systems ensuring SLA’s are met Drive issue resolution withurgency and clear communication to minimize impact and to ensure quality service experience for allsystems users Communication and escalation to management of issues impacting production and deliveryto SLA Production Management in line with ITIL best practice Provide MIS information specific toTechnology Operational health IT Governance & Risk Management Provide input into systemsrelated risk management strategies and risk mitigation Ownership and resolution of Risk items asidentified through monthly self-assessment process Technology Management of the annual CST (DisasterRecovery) exercise and Audits  
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Role Description
Technology Operations Manager  EE position Northern suburbs, Cape Town, Western Cape Salary:Dependent on level of experience   Role purpose: The position requires the individual to beresponsible for the day-to-day operational health of the company’s Technology platforms asrequired within the IT Governance framework.  This includes delivering uninterrupted servicesto the business through active monitoring and alerting, ownership and management of the Service Deskas well as maintaining ITIL as best practice across Technology.   Key responsibilities Planning and Strategy Set strategies for the area, including resource models, toolsets and servicesrequired, in line with the company’s broader strategic direction Relationship Management andCommunication Build and nurture effective relationships with technology colleagues and businesspeople Engage and forge strong partnership across areas of Technology and the Business required forday to day delivery Team Management in line with the organizational values Delivery Proactivelyensure the operational sustainability and stability of systems ensuring SLA’s are met Driveissue resolution with urgency and clear communication to minimize impact and to ensure qualityservice experience for all systems users Communication and escalation to management of issuesimpacting production and delivery to SLA Production Management in line with ITIL best practiceProvide MIS information specific to Technology Operational health IT Governance & RiskManagement Provide input into systems related risk management strategies and risk mitigationOwnership and resolution of Risk items as identified through monthly self-assessment processTechnology Management of the annual CST (Disaster Recovery) exercise and Audits  

Skills and Experience
Education/ Experience 5-10 years relevant management experience within a technology environment 10years working experience in Technology Operations areas ITIL or Cobit certification Tertiaryqualification in IT or Computer Science Competencies Required Broad understanding of technologyservices and infrastructural elements Theoretical grounding in IT Risk Management and ControlFrameworks In depth knowledge of the ITIL framework and oversight of ITIL processes Peoplemanagement – strong leadership and relationship management skills Communication skills -ability to communicate confidently and clearly with all stakeholders, i.e. peers and executivemanagement Proven ability to identify and proactively manage risks Ability to work under pressurewhen dealing with and managing time critical production issues Competencies Considered AsAdvantageous Business knowledge of Investment Administration Knowledge of external applicationsi.e. banking applications, pricing services, JSE Exposure to IT Governance Frameworks such as COBITGood working knowledge of UNIX & Windows environments  Contact: Liesl deBruynLiesl.deBruyn@eoh.co.za




 
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