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Technology Operations Manager(1904)
Job Ref
266162
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
6 May 2016
Expiry Date 20 Jun 2016
Expiry Date 20 Jun 2016
* There have been 2 applications to this job.
* This job has been viewed 2251 times.
Employer:
TriTec Talent
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Role DescriptionTechnology Operations Manager EE position Northern suburbs, Cape Town, Western Cape Salary:Dependent on level of experience Role purpose: The position requires the individual to beresponsible for the day-to-day operational health of the company’s Technology platforms asrequired within the IT Governance framework. This includes delivering uninterrupted servicesto the business through active monitoring and alerting, ownership and management of the Service Deskas well as maintaining ITIL as best practice across Technology. Key responsibilities Planning and Strategy Set strategies for the area, including resource models, toolsets and servicesrequired, in line with the company’s broader strategic direction Relationship Management andCommunication Build and nurture effective relationships with technology colleagues and businesspeople Engage and forge strong partnership across areas of Technology and the Business required forday to day delivery Team Management in line with the organizational values Delivery Proactivelyensure the operational sustainability and stability of systems ensuring SLA’s are met Driveissue resolution with urgency and clear communication to minimize impact and to ensure qualityservice experience for all systems users Communication and escalation to management of issuesimpacting production and delivery to SLA Production Management in line with ITIL best practiceProvide MIS information specific to Technology Operational health IT Governance & RiskManagement Provide input into systems related risk management strategies and risk mitigationOwnership and resolution of Risk items as identified through monthly self-assessment processTechnology Management of the annual CST (Disaster Recovery) exercise and Audits
Skills and Experience
Education/ Experience 5-10 years relevant management experience within a technology environment 10years working experience in Technology Operations areas ITIL or Cobit certification Tertiaryqualification in IT or Computer Science Competencies Required Broad understanding of technologyservices and infrastructural elements Theoretical grounding in IT Risk Management and ControlFrameworks In depth knowledge of the ITIL framework and oversight of ITIL processes Peoplemanagement – strong leadership and relationship management skills Communication skills -ability to communicate confidently and clearly with all stakeholders, i.e. peers and executivemanagement Proven ability to identify and proactively manage risks Ability to work under pressurewhen dealing with and managing time critical production issues Competencies Considered AsAdvantageous Business knowledge of Investment Administration Knowledge of external applicationsi.e. banking applications, pricing services, JSE Exposure to IT Governance Frameworks such as COBITGood working knowledge of UNIX & Windows environments Contact: Liesl deBruynLiesl.deBruyn@eoh.co.za