Job Purpose
• To oversee and action on the creation and compilation of management and strategic reports that are aligned to strategic intent; through qualitative and quantitative research and analysis; and recommending insights that enable sound business decisions through others; as per Nedbank business strategy.
• To expedite the delivery of key projects within the Nedbank Integrated Channels BusinessJob Responsibilities

• Managed Transformation and Innovation
Ensure transformational targets are met for own team through consideration of targets during the staff recruitment; retention and training process and utilising suppliers listed on the preferred supplier list. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).Participate in the development and implement action plans to address issues raised in culture surveys to improve results. Create a client service culture through various required interventions. Support and encourage staff to participate and support corporate responsibility initiative. Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

• Managed Self and Team
Manage performance of staff by implementing performance agreements; ensuring a clear vision; agreeing on goals and objectives; providing regular feedback on performance; recognising and rewarding achievement and take appropriate corrective action where required. Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken. Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes. Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.

• Managed Internal Processes
Minimize risk and enhance customer satisfaction by developing embedded reporting processes and ensuring they are aligned with Nedbank standards. Obtain Nedbank goals and objectives and deliver within the budget by driving processes to continuously improve internal customer satisfaction within the organization. Report and present effectively the key findings in an appropriate way to the audience for them to execute decisions according to regulations and legislation. Improve customer delivery / experience by encouraging a proactive environment of quality analytics and strategic insights. Oversee the delivery of reporting solutions by monitoring; examining and making recommendations for improvements.

• Managed Financial and Business Results
Produce targeted reports/presentations that summarise findings and recommendations in order to inform senior management decision-making by managing the data collection and analysis process within timelines. Solve customer needs and drive the strategy for the business by providing insight and managing data analysis and interpretation on strategic issues and business related challenges faced by Nedbank. Deliver key insights in supporting strategic decision-making by responding timeously and professionally to a variety of adhoc business requests that have an impact across the division and organization.

• Managed Stakeholder Relationships
Research and analyse queries by consulting with different stakeholders across Nedbank to deliver timeous and accurate resolutions. Identify various stakeholder requirements and collaborate across divisions in order to achieve common purpose. Create; maintain and coordinate the team effectiveness and disciplines through collaboration with stakeholders. Manage client expectations by identifying the needs; delivering and maintaining client service standards throughout the process until finalisation.

Essential Qualifications
• Matric / Grade 12 / National Senior Certificate
• Bachelors or Honours Degree

Minimum Experience Level
• 3- 5 years’ experience in a Project Management, Analytical and Strategic environment

Technical / Professional Knowledge
• Budgeting
• Business administration and management
• Business principles
• Business terms and definitions
• Change management
• Client service management
• Client service principles
• Communication Strategies
• Consumer behaviour
• Diversity management
• Employee training/development
• Financial Accounting Principles
• Governance, Risk and Controls
• Nedbank policies and procedures
• Nedbank vision and strategy
• Operations planning
• Organisational systems
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Service level agreements
• Strategic planning
• Business writing skills
• Nedbank culture

Behavioural Competencies
• Aligning Performance for Success
• Building Partnerships
• Decision Making
• Business Acumen
• Building a Successful Team
• Building Strategic Working Relationships
• Planning and Organizing