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Cloud Support Engineer (Devices)

Job Ref
274241
Job Type
Permanent
Employer Type
Company
Date Added 25 Jan 2018
Expiry Date 22 Feb 2018
* There have been 2 applications to this job.
* This job has been viewed 4647 times.
Employer:
Amazon Development Centre Cape Town

Location:
All Areas

Salary:
Market related

Benefits:


Role details:
The AWS Support team is seeking engineers that enjoy solving problems, troubleshooting complex issues, working with customers, and have a strong technical background in networking technologies including VPN, IPSec, BGP, MPLS, TCP/IP, HTTP, DNS, and Load Balancing. Do you have experience as a Network Administrator or Engineer working with networking hardware and software and understand the advantages of working in a highly distributed virtual environment? If you fit the description, you might be the person we are looking for!
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You will be surrounded by people that are wickedly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while you:

· Learn, Support, and use groundbreaking technologies
· Interact with engineers from leading technology companies around the world
· Field and manage technical customer issues via phone, chat and email
· Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
· Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams
· Drive customer communication during critical events
· Write tutorials, how-to videos, and other technical articles for the AWS customer community

BASIC QUALIFICATIONS

· 5+ years of experience in a relevant technical position · Demonstrated proficiency in network administration (IPSec, DNS, BGP, Load Balancing)
· Experience configuring software-based IPSEC- and SSL-based VPN solutions, such as openswan, openvpn, vyatta, racoon, quagga, Windows2008R2, and PfSense
· Experience configuring and supporting IPSEC-based VPNs and IPSEC-capable devices such as Cisco ASA, Cisco ISR, Juniper JUNOS, Juniper ScreenOS, Yamaha, Fortinet, Sonicwall, Checkpoint, and Palo Alto

PREFERRED QUALIFICATIONS

· Bachelor’s degree in Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
· Understanding of hardware or software Load Balancers in a large data center environment
· Excellent network analysis fundamentals and robust troubleshooting skills
· Systems administration experience (Linux and/or Windows Servers)
· Strong customer focus and ownership
· Excellent oral and written communication skills



 
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