JOB SEEKERS
EMPLOYERS
JOBS QUICK-SEARCH
.net
.net developer
a+
abap
account manager
accountant
admin
administrator
analyst
architect
bookkeeper
business analyst
business intelligence
c#
call centre
ccna
cisco
cloud
cobol
consultant
delphi
desktop
desktop support
developer
engineer
finance
graduate
graduates
helpdesk
internship
it manager
it support
it technician
java
java developer
junior developer
legal
linux
manager
marketing
mcse
network
network administrator
oracle
personal assistant
php
php developer
programmer
project
project administrator
project manager
receptionist
sales
sap
secretary
security
sql
support
technical support
technician
test analyst
tester
web developer
NEWSLETTER
FOLLOW US
ITAM Call Administrator ( 3-month contract )
Job Ref
284206
Job Type
Contracting
Employer Type
Company
Date Added
18 Nov 2021
Expiry Date 16 Dec 2021
Expiry Date 16 Dec 2021
* There have been 6 applications to this job.
* This job has been viewed 4427 times.
Employer:
BCX
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
CORE DESCRIPTION:
Perform ITAM call management for several ITAM processes to ensure ITSM and SMART-IT are updated with required information and reporting is done accordingly.
- - - - - - - - - - - - - -
KEY DELIVERABLES / PRIMARY FUNCTIONS: IT Asset Management Call Administration
- Perform Request and incident management for the in-scope ITAM processes
- Perform user communication on the in-scope calls logged
- Update all calls assigned and escalate prior to any SLA breaches as per the call management process
- Provide daily/weekly/monthly reports as defined by the customer ITAM manager
- Action on escalations and provide prompt feedback
- Ensure data accuracy and integrity within the call logging system
- Attend to escalations and ensure all calls assigned are attended to
- Perform call quality updates to ensure call integrity
- Manage customer expectations through continuous feedback on the call status
Perform User Communication on in-scope ITAM Calls
Perform Request and incident management for the following ITAM processes:
- Request for asset information
- Asset repairs
- Lost and Stolen Assets
- Staff Asset purchases
- Asset returns related to Terminations (Leaver)
- Asset Retrievals related to projects and BAU requests
Ensure ITSM and Smart-IT are updated with required information as per calls logged
Provide related Reporting as agreed
Attend to customer escalations and e-mail responses
Action on escalations and provide prompt feedback
Assist in identifying any process improvements as required
Manage all calls according to the set SLAs
EXPERIENCE:
1-5 Years ITAM experience
Minimum 1-year Hardware Asset Management experience preferred
QUALIFICATIONS:
Matric
ITIL V3 Preferred
Knowledge of ITAM Tools (ITSM, Smart-IT & Remedy preferred)