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Systems Analyst

Job Ref
275439
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 17 Aug 2017
Expiry Date 14 Sep 2017
* There have been 19 applications to this job.
* This job has been viewed 3289 times.
Employer:
BCX 1

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
This position will be to assist different business units in regards to solving IT related challenges and to put systems in place to assist business units to perform better, to create specifications on new and existing projects.
- - - - - - - - - - - - - -
Outputs to be delivered

Perform analysis of existing customer or internal systems to ensure that these systems are optimally designed.
25
- Best practice analysis procedures and guidelines in place.
- Detailed documentation of findings
- Remains competent in area of expertise.
- Works closely with customers, analysts, internal staff and other parties.

Actively involved with the complete life-cycle of any improvements to existing systems or new systems to improve customer or internal business operations.
25
- Best-practice procedures and guidelines in place
- Ensure requirements and plans are documented before solution is designed and implemented.
- Assists project managers to manage customer expectation.
- Computing resource utilisation matches or exceeds requirement within budget
- Works closely with all parties involved.
- High level of involvement with the implementation of such changes.

Provide 3rd line support on customer or internal systems when necessary
20
- Respond as per SLA
- Root cause analysis to prevent ongoing issues
- Ensures that all interactions with client are professional and positive

High level of involvement in the running of the UCS TS internal ICT systems and management of the Gauteng team
20
- Remains competent in ICT Support team
- Is held accountable for delivery
- Understands team goals
- Strives for high levels of performance within the team

Participates in the development of the ICT budget and manages expenditure within budget parameters.
5
- Assists with budget development
- Expenditure within budget parameters
- Variable costs are well-managed and appropriate action taken

Tasks to be performed
1.
Output
Participates in the development of the ICT budget and manages expenditure within budget parameters.
1. Performs analysis of new or existing systems, applying best practice analysis procedures to understand if they are running as per standard.
2. Completes detailed documentation of system where analysis has been done.
3. Works closely with all the relative parties involved.
4. Provide clear communication of analysis to customers and / or internal teams.
5. Monitors and reports on services provided.
6. Ensures high satisfaction levels

2.
Output
Actively involved with the complete life-cycle of any improvements to existing systems or new systems to improve customer or internal business operations.
1. Develop an understanding of how present and future business needs will impact the solution
2. Assists project managers to meet customers’ expectations
3. Establishes & implements procedures, standards and guidelines.
4. Documentation of technical, product and process requirements.
5. Assists with the implementation of such changes when required.
6. Maintains high quality of service delivery.
7. Assist in defining the sign-off criteria for a solution.

3.
Output
High level of involvement in the running of the UCS TS internal ICT systems and management of the Gauteng team.
1. Remains abreast of ICT Services to ensure their alignment to changing business requirements.
2. Understands the team framework for the ICT division.
3. Strives for high levels of co-operation within the team framework for the ICT division.
4. Understands level of authority and responsibility within the team.
5. Mentors & enhances the performance of junior staff.
6. Contributes to positive team morale.
7. Management of the Gauteng ICT team members.
8. Strives for adequate and appropriate training.

4.
Output
Participates in the development of the ICT budget and manages expenditure within budget parameters.
1. Awareness of current and future cost requirements for the various services.
2. Assists with ICT budget.
3. Assists in keeping the costs of services delivered in line with the approved budget.
4. Assist in keeping expenditure in line with budget parameters

Knowledge & Experience required to do the Job

- In-depth knowledge of Operating Systems
- In-depth knowledge of computer hardware
- In-depth working knowledge of MS Server and Desktop products
- In-depth knowledge of Active Directory (incl group policies, security procedures and schema management)
- In-depth knowledge of MS Exchange
- Good understanding of Retail Systems and processes
- Good understanding of Security standards
- Good understanding of automated installation procedures
- Good understanding of network routing and configuration (LAN & WAN)
- Good understanding of virtualization platforms (specifically VMware)
- Good understanding of MS SQL Server, and other Database engines.
- Post-Matric technology qualification or equivalent
- Good understanding of 3rd party Service Providers
- At least 10 years’ relevant working experience
- Strong Understanding of Server / Network & Desktop Hardware
- Understanding Telecommunication and Network technologies (Diginet,PABX,VOIP,ADSL, TCP/IP)

Skills / Abilities required to do the Job

- Highly technically competent
- Strong analysis and troubleshooting skills
- Ability to deal with highly interruptive environmental factors
- Ability to analyse and resolve problems in a systematic way
- Ability to interpret business IT needs and make recommendations
- Skilled proficiency in the use of MS products
- Strong documentation skills
- Ability to interact with users at all levels
- Strong admin skills
- Good verbal and written communication skills
- Competent presentation skills

Qualification & Experience

- IT Diploma or Degree
- Matric Certificate

Job Specification

- Requires ability to work long hours
- Able to work overtime at short notice
- Must have own transport that is reliable for long distances
- Must be adaptable to “short notice” changes
- Requires overnight travel away from home from time to time
- Valid passport



 
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