University of the Western Cape

Senior Systems Technician:
Telephony & PBX Administration
Information and Communication Service (ICS)

UWC’s Information and Communication Services (ICS) Department has embarked on an exciting journey of change and transformation, playing a pivotal role in delivering technology services that enable and support the University’s goals and objectives. In line with growing its capacity, we invite applications from suitably qualified persons for the post of Senior Systems Technician.
The successful incumbent must have a good understanding of and ability to configure the University's Unify HiPath 4000 v5 and v7 PBX, previously known as Siemens HiPath 4000, and to use both assistant and expert modes. Since UWC is embarking on a strategic goal of positioning the institution favourably in the digital era, the successful candidate must be willing to learn and implement new telephony technologies to support this vision.
Key Performance Areas:

- PBX administration in both TDM and VoIP
- Telephony services management
- Telephony incident and request management
- Telephony inventory management
- Form partnerships with other team members and liaise with relevant stakeholders across the institution
- Adherence to IT policies, processes and governance compliance

Minimum Requirements:

- Matric with relevant telecoms Unify PBX certification essential
- At least 3 years' proven working experience using HiPath Assistant and Expert mode
- Experience in supervising and leading a team would be beneficial

Disclaimer: The above is intended to describe the general nature and level of work performed by a Senior Systems Technician. It is not to be construed as an exhaustive list of all responsibilities, duties and skills required of staff in this role. All staff may be required to perform duties outside of their normal responsibilities from time to time, as needed.
For further information regarding this post (but not applications), kindly contact the Manager: Telecommunications, Mr Graham Julies, at +27 21 959 3909.

In your application you are encouraged to highlight your strengths and also include anything else that you feel may be pertinent to the selection panel. Please attach your cover letter and detailed curriculum vitae to your online profile.

For any queries, please contact Mr Mahlubandile Mafata /Mr Clement Trout at telephone +27 21 959 2992/9708.

Closing date: 6 May 2018

In line with the University's commitment to diversifying its workforce, preference will be given to suitably qualified applicants in line with employment targets of the university. The university reserves the right not to make an appointment or make an appointment at a different level and seek additional candidates.