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ICT OPERATIONS MANAGER

Job Ref
254046
Job Type
Permanent
Employer Type
Company
Date Added 31 Jul 2015
Expiry Date 28 Aug 2015
* There have been 73 applications to this job.
* This job has been viewed 4426 times.
Employer:
The Rand Mutal Assurance Company Limited

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
Core purpose of the Job:

To effectively and efficiently perform the function of ICT Operations Manager and thereby ensure that the ICT Facilities and services are available at the agreed quality, service levels and agreed times to enable business to fulfill their purpose.
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Minimum Requirements:

Bachelor’s degree or Diploma
Computer literacy (MS Office, Excel, PowerPoint - Intermediate)
A relevant Information and Communications Technology qualification.
5 years working experience in the management and supervision of staff with at least 2 years in the Information and Communications Technology environment
Extensive knowledge of ICT related systems and technology. (Systems; Procurement, Installation, Implementation, Operations, Monitoring and Maintenance, Call Centre; Procurement, Installation, Implementation, Operations, Monitoring and Maintenance, Wide and Local area Network; Procurement, Installation, Implementation, Operations, Monitoring and Maintenance, Systems Process Mapping, Testing, IT Support, etc.).
Proven experience in procurement, implementation, operation and maintenance of ICT related projects.
Previous experience in managing a Technical Team.
Project management skills
Experience in handling major system implementations
Customer Focus

Competencies:

Communication
Contributing to Team Success
Decision Making
Work Standards
Applied Learning
Customer Focus
Planning, Leading, Organising and Controlling
Motivating
Problem Solving
Resource and work utilisation and allocations
Emotional intelligence
Empowerment / delegation

Other Requirements:

Ability to interface with client, staff and senior management
Ability to manage technical team
Excellent planning skills
Excellent leading skills
Excellent organizing skills
Excellent controlling skills
Excellent decision making skills
Excellent problem solving skills
Excellent communication skills
Excellent resource utilization and allocation skills Ability to delegate
Ability to work under pressure
Ability to check work accurately
Interpersonal skills
Employee Relations
Presentation skills
Information Management and analysis

Experience: (Minimum necessary before being considered for the Job):

5 Years in an ICT Facilities and Operations environment

Other Requirements:

Achiever
Confidentiality
Credibility
Customer Service Oriented
Friendly
Initiative
Integrity
Objective
Information and Information Management and analysis and reporting
Patient
Project wide perspective
Resourceful
Self-motivated
Valid driver’s license

Main Functions and Responsibility:

Management of ICT contracts including negotiation and execution of service level agreements
Ensures that the service provided supports the business and quality of service and operations
Liaise with suppliers
Provide users and development staff with advice and guidance
Responsible for managing the activities associated with the identification, prioritisation and resolution of reported problems.
Ensures that all phases of support are properly co-ordinated, monitored, logged, tracked and resolved appropriately.
Co-ordinates and ensures that adequate training is provided for users.
Responsible for the managing and controlling of the Servers.
Responsible for the managing and controlling of the Hosting Facilities.

Responsible for the managing and controlling of the Telephony System.
Responsible for the UPS, electrical and air conditioning of the Server rooms.
Responsible for the managing and controlling of all security aspects of the server and related facilities.
Managing the Technical resources including the network technicians.
Define, set-up and manage KPA’s.
Define, set-up and manage SLA’s.
Responsible for the managing and controlling of the various ICT Assets including Desktop, Laptops, Notebooks, Tablet, Telephones, Faxes, Printers, Scanners.

Responsible for regular auditing on the use of ITIL, Cobit and best practises.
Responsible for the provision of guidance to technical staff in the creation of work processes and procedure writing.
Responsible for the Quality Assurance Processes.
Responsible for ICT Technology capacity monitoring and management.
Responsible for ICT Technology performance monitoring and management.
Responsible for configuration of the Server environment.
Responsible for keeping the ICT DR plan current.
Responsible for the managing and controlling of the DR site.
Responsible for the preparing and managing the request for proposal process for the procurement of ICT equipment and assets.
Responsible for the procuring of ICT equipment and assets.
Responsible for the refresh and roll out of ICT equipment and assets.
Responsible for the managing and controlling of the change control process to the ICT environment.
Reports regularly to the General Manager: ICT.



 
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