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NEWSLETTER
FOLLOW US
Pre Sales and SupportEngineer
Job Ref
281851
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
7 Jun 2019
Expiry Date 22 Jul 2019
Expiry Date 22 Jul 2019
* There have been 5 applications to this job.
* This job has been viewed 3059 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Purpose of position:Responsible for delivery of high quality, accurate design and support services to resellerslocated within all areas in which we take solutions to market. Prospects and develop business withand/or on behalf of partners and develop proposals for presentation to customers.
Key Responsibility Areas:
Working with internal and external customers and partners to architect solutions
Establishes value and builds trust and goal alignment with resellers
Provide first linesupport on products (Logging of support queries, assistance with licensing queries, installationqueries)
Telephonic technical support to customers and internal staff on associatedcomplementary products
Following-up on all logged queries to the point of closure
Managing and utilizing vendor knowledge bases and tools
Build and maintainrelationships with reseller and vendor technical contacts
Continuously upgrade skills toallow optimum support ability
Installation and configuration of servers, storage,networking, operating systems & applications to the channel
Assisting in thedevelopment of support material for partners
Working with Product Managers in managingpartner requirements
Maintain demo equipment and environment
Run product andsolution demonstrations to prospective partners and customers
Maintain and grow competencywith operating systems and applications that are part of the solutions created
In-depthknowledge of industry technologies and trends
Uses knowledge of technology, products,processes, and selling skills to assess and assist partners
Achieve team and individualtargets as set by the business
JobRequirements:
Education &Experience:
Matric/Grade 12
Minimum 5 years’ experiencein IT field
Knowledge regarding IT products is essential
Operating systems andapplication experience
TechnicalCompetencies:
MS Office (Advanced) essential
Industry relatedtechnical certifications – that are current
Technically minded individual
Presentation skills
Proven track record of technical installation ability
Behavioural Competencies:
Action orientated
Accuracy and detailed
Business acumen
Customerfocused
Agility, flexibility and perseverance
Problem solving
TimeManagement – punctuality, deadline driven
Systematic
Interacting
Teamwork
Innovative
Self Sufficient
Exceptional communicationskills
AdditionalRequirement:
Applicants must have no criminal record.
Musthave own transport and valid driver’s license
If you fit this profile, pleaseload your CV on the Datacentrix website. To view more of Datacentrix IT jobs, go to www.datacentrix.co.za and click on ‘SearchJobs'