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Customer Engineer (WC)
Job Ref
269412
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added
14 Mar 2017
Expiry Date 11 Apr 2017
Expiry Date 11 Apr 2017
* There have been 6 applications to this job.
* This job has been viewed 2829 times.
Employer:
IT Empowerment Consulting
Location:
Western Cape
Salary:
ZAR65 - ZAR70 per hr
Benefits:
Role details:
Contract position - starts off as 1 month, to be extended, based on performance
EXCELLENT telephone skills
FLUENT in English
Technical telephonic & remote support (via Active Directory)
Must have:
At LEAST A+ & N+ Internationally qualified
Duties & responsibilities
Support users (remote support)
Install software
Test software
Ensure Continuous Business Improvement
Detailed personal advice and guidance is provided to all users in the effective use of systems, products & services available to the client
Continuously demonstrate ingenuity in applying knowledge to non-standard situations.
Constantly ensure that desk-top systems, products and services are used more effectively and complex problem situations are investigated.
Successfully diagnose underlying causes and help users to recover or continue operation.
An effective interface between users and service providers is provided for all requests that cannot be resolved by supplying all necessary diagnostic information, according to established procedures
Constantly prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily
Matric
At LEAST A+ and N+
MCSE / MCSA / MCITP
- - - - - - - - - - - - - -
1st Line Customer EngineerContract position - starts off as 1 month, to be extended, based on performance
EXCELLENT telephone skills
FLUENT in English
Technical telephonic & remote support (via Active Directory)
Must have:
At LEAST A+ & N+ Internationally qualified
Duties & responsibilities
Support users (remote support)
Install software
Test software
Ensure Continuous Business Improvement
Detailed personal advice and guidance is provided to all users in the effective use of systems, products & services available to the client
Continuously demonstrate ingenuity in applying knowledge to non-standard situations.
Constantly ensure that desk-top systems, products and services are used more effectively and complex problem situations are investigated.
Successfully diagnose underlying causes and help users to recover or continue operation.
An effective interface between users and service providers is provided for all requests that cannot be resolved by supplying all necessary diagnostic information, according to established procedures
Constantly prioritise resolutions, monitor progress and apply escalation procedures for problems not progressing satisfactorily
Matric
At LEAST A+ and N+
MCSE / MCSA / MCITP
