Exciting things are happening soMAKE THIS YOUR CHANCE TO BE A PART OF SOMETHING GREAT. Our client, A specialist Outsource ServiceProvider that designs, implements, services and manages customised ICT services and solutions arelooking for a Junior Support Technician. Join this elite team of IT professionals and get in ongreat projects and the latest tech under the umbrella of one of SA’s leaderJob Description 
OVERALL PURPOSE OF JOB:

Manage and resolve all calls placed for the Desktop Supportenvironment.Ensure service levels are met for all logged calls by managing while maintaining a highlevel of customer satisfaction that meets the Service Level Agreement (SLA).

MAIN RESPONSIBILITIES/TASKS:

 Adherence to a call logging process via Service desk tool
Primarilytroubleshoot and resolve Desktop and Secondary Back Office Support related calls
Problemidentification and resolution
Configuration and installation of desktop hardware andsoftware requirements encountered in the day  to  day operations
Ownership ofproblems after escalation until resolution is achieved
Ensuring that response times arekept within the parameters set in the SLA
Reporting call statuses to yoursupervisor. 
Identifying problems and bringing them to the supervisor’sattention with sufficient lead time to avert crises. 
Effective feedback to theService desk in terms of call statuses and resolution
Ensure effective and efficientmaintenance is carried out (housekeeping, daily checks)
Performing administrative functionsincluding the administration of procedures and configuration documentation
Knowledge,understanding and adherence to policies and procedures
Ensure compliancy in terms of theclient policies, contract, quality of services and value add to the customer and client
Broadening own technical, functional, and industry skill base
Engaging in formal andinformal knowledge transfer.
Working effectively as part of a team and seeks to support theteam’s goals.
Continuous improvement of service in terms of new solutions, revisedprocedures and resolutions.
Overtime, standby and claim submissions

Job Requirements
COMPETENCIES:

  Quality Orientation 
  Planning and Organising 
  Customer Focus
  FormalPresentation
  Follow  Up
  Job Fit
  Leading ThroughVision and Values
  Building Customer Loyalty
  Managing Conflict
  Managing Work
  Building a Successful Team
  SafetyAwareness
  Communication
  Continuous Learning
 Contributing to Team Success
  Stress Tolerance
  Technical/ProfessionalKnowledge and Skills
  Work Standards
  Energy
 Facilitating Change

OTHER FEATURESOF THE JOB (e.g., location, travelling, shift hours, etc.):

1  3years’ experience 
Location – Northam Platinum Ltd, Booysendal Divisionnearby Lydenburg 
Overtime when required.
Travelling when required.
Standby required.
Working shifts during office hours 05:30 to 17:00
Effectivetimekeeping


KNOWLEDGE:

In depth understanding of Active Directoryservices.
Knowledge of Microsoft exchange.
Knowledge of networking.
Knowledge of Windows 7 
Knowledge of Microsoft office.
Knowledge ofnetwork printing

SKILLS:

Strong people skills.
Strong telephonicskills.
Methodical and strong administration skills.
Ability to deal with seniorlevels of client personnel.
Strong client service skills including the ability to deal withall levels of computer literacy.
Strong oral and written communication skills.
Good listening skills.
Good problem solving skills.

EDUCATION, QUALIFICATIONS, EXPERIENCENECESSARY:

Matric.
A+
N+

 
OTHER REQUIREMENTS:


Driver’s License Code: B / EB 
Own Transport


ADVANTAGES:


Microsoft Terminal Services
Microsoft VDI
Cisco switches
MCSE