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Applications Support Analyst

Job Ref
248212
Job Type
Permanent
Employer Type
Company
Date Added 15 Jan 2015
Expiry Date 12 Feb 2015
* There have been 46 applications to this job.
* This job has been viewed 2696 times.
Employer:
Financial Intelligence Centre

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
JOB PURPOSE:

Administer the stability, integrity, and efficient operation of the software application systems which support core applications for the Centre.
- - - - - - - - - - - - - -
KEY PERFORMANCE AREAS:

(What do you have to be able to do to achieve the desired results of your job? Include management and leadership responsibilities for work team leaders.)

Administration and configuration of Business Applications
Analyse and resolve problems users encounter on Business Solutions
Analyse and develop programs and reports for users on business systems
Develop programs and reports for auditing data or rectifying data e.g. electronic changing of existing data.
Support projects, which relate to the improvement of business processes and changes in business practice as required
Maintain the business system in an optimum operating condition
Act as a consultant to the business in the best use of the systems through following standard recommended business practice principles
Co-ordinate and manage the activities of external consultants
Support business systems in the different IT environments e.g. (Production, staging, testing)
Provide third line technical support to IT staff and service desk - knowledge sharing
Install, administer and test software upgrades within area of responsibility.
trouble shoot support of Microsoft applications
support web-based applications
Create and maintain documentation as it relates to system configuration, mapping, processes, and service records
Automation of manual processes

EDUCATION, SKILLS AND EXPERIENCE:

Grade 12
Relevant recognised ICT certification or equivalent diploma
+3 years relevant experience
ITIL Foundation
Minimum of 3 years’ experience as SYSPRO support consultant
Minimum of 3 years working SQL experience
Minimum of 3 years Financial Industry Experience
Min 2 years’ experience on Windows server (2003/2008) administration

Experience in the following areas will be an advantage:
o ERP Systems
o TMS Systems
o HR Solutions
o SDLC
o IIS
o Multi-Tier Applications
o SCOM

BEHAVIOURAL COMPETENCIES:

Customer Service - Takes personal responsibility for correcting customer service problems

Flexibility – Applies rules flexibly; changes his/her perception, ideas or alters normal procedures to fit a specific situation to get a job done and/or meet company goals

Impact and Influence - Calculates impact of actions or words

Organisational Commitment - Aligns own priorities with organisational goals; acts to support the organisation's mission and goals

Commitment to Professional learning - Keeps current with the latest trends in the country / region

Teamwork - Proactively helps other colleagues when in difficult professional situations

Analytical thinking - Analyses relationships among several parts of a problem or situation (e.g. anticipates obstacles and thinks ahead about next steps, in detail, with multiple steps)

Achievement orientation - Improves performance; makes specific changes within the work system or in own work methods to improve performance

Initiative - Demonstrates the ability to anticipate and proactively manage all the variables involved, to ensure that critical opportunities for the Centre are not missed.

WORKING CONDITIONS

Will be required to work long hours where necessary.



 
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