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Service Delivery Manager
Job Ref
268251
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added
22 Jul 2016
Expiry Date 5 Sep 2016
Expiry Date 5 Sep 2016
* There have been 5 applications to this job.
* This job has been viewed 3216 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Vacancyexists for a Service Delivery Manager (SDM) to be based at our Cape Town Offices. On a6months contract.Work Experience:
Service Delivery Management experience (2+years)
Service Delivery Team Lead experience (3+years)
Service Desk Management experience adistinct advantage (3+ years)
Managed Servicesworking history (5+ years with strong technology support background)
Roles andResponsibilities:
Customer Service (being compassionate)
Be responsiblefor Daily Onsite Operations (processes and procedures)
Take responsibiity ofResource Management that will include: (induction, training and development and leave/sickleave)
Be in control of Incident, Change and Problem Management (includingtrend analysis and reporting)
Escalation management and Resolution
Make sure of continuous service improvement (be proactive at all times)
3rd Party Management
Strategic Support and Growth of the Servicesdelivered to the customer
Make sure of daily attendance of services andManagement meetings
Construct all monthly service review and Customer SurveyIndex CSI (reporting and presentation)
Be in-charge of theremoval of all obstacles to ensure customer satisfaction and / or financialperformance
Create communication across organisational boundaries – fromengineers right through to senior managers
Make sure to build solidrelationships with the Customers
Have a passion for the IT Managed ServicesIndustry
Education:
Matric certicate is essential
IT relatedtertiary qualification (Certificate or Diploma)
ITIL v3 Foundation Certified
Skills/Competencies:
Service delivery coordination
Builiding long-termrelationships
Problem solving
Serviceimprovement
Customer satisfaction