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Docucare Technician
Job Ref
247277
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added
21 Oct 2014
Expiry Date 5 Dec 2014
Expiry Date 5 Dec 2014
* There have been 3 applications to this job.
* This job has been viewed 3526 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Printer Technician (MPS)
Main Purpose of Role
This rolewill be the first response for service calls within the facility, clean & fill machineswith the required consumables & provide basic troubleshooting for MPS, including XeroxMulti-Functional Printers (MFD), Xerox Networked Printers etc. Assist Users in printing,copying, scanning and faxing of theMFD’s
Responsibilities
Perform preventative and corrective maintenance services to maximize equipment uptime and performance of the Managed Printing Service
Check all campus-basedmachines on a daily basis and perform first-level maintenance such as the topping up of allconsumables, paper jams, polishing of the glass plates, cleaning of all rollers,etc.
Investigate all machine faults as soon as they are reported and resolvewhere the resolution falls within the incumbent’s capabilities.
Completing the Job with all the necessary info on the “Call LoggingSystem”
Escalate all machine faults that are not resolvable to the linemanager in accordance with the defined channels and service levels.
Monitorconsumable and paper levels, and ensure that orders are placed timeously where minimum order levels have been reached.
Interface with the line manager, and advise ofall trends concerning machine availability, machine utilisation, consumable utilisation, andnew user requirements that may have become apparent.
Assist students withKiosk operation for loading funds into their student cards
Assist Studentsand Users with MFD operation of printing, copying, scanning, faxing
Installthe necessary drivers for the required devices in the campus
Inform Managerof the movement of devices and assist with the assetregister
Qualifications, Skills and Experience: Required
Matric/Grade12
1-2 years’ work experience in Managed Printing Solutions
Ableto work flexi hours / shifts
Excellent interpersonal and communication skills toexplain technical and maintenance matters.
Strong time management and abilityto prioritize workload effectively.
Ability to work independently and in a small teamwith minimum supervision.
Tech savvy and able to adapt to changing ICTenvironment