Datacentrix is an integrated,service-orientated ICT systems provider that operates across the entire information value chain. Thecompany is currently looking for an exceptional VIP Desktop Support Engineer who is clientorientated, supported Executives and understands the desktop support life cycle.Datacentrix is an integrated,service-orientated ICT systems provider that operates across the entire information value chain. Thecompany is currently looking for an exceptional VIP Desktop Support Engineer who is clientorientated, supported Executives and understands the desktop support life cycle.
Primary Role Accountabilities:

VIP End User Support andtroubleshooting

Application and device trouble-shooting / support

Liaise with external resources (3rd Party Management) to facilitate resolution of 3rdparty Incidents



Assist in troubleshooting Incidents and action ServiceRequests logged (Incident Management / Request Management)
Ability to do root causeanalysis and troubleshooting across systems to resolve incidents
Excellent communicationskills (verbally, telephonically and electronically) i.e Email, WhatsApp etc.
Ability toengage and liaise with VIP and concierge personnel
Follow the local, regional and globalescalation matrix
Enabling senior management with communication aboutincidents/requests


Remote support during standby


Critical Requirements - Skills, Experience & Qualifications:

Matric and A+ or N+ or studying towards an IT Qualification

Desktop SupportSkills (Intermediate to Senior)

Proven experience in providing IT support acrossmany accounts.

Proficient in Windows 10, Windows phone, Apple IOS and MS-Officesuite(i.e. Outlook 2016, Skype etc.)

Mobile device support - IPhone, Android, iPadsupport etc.

Exposure to Cisco Telepresence and Polycom video conferencing

Proficient in Skype and Zoom video conferencing

Drafting ofdocumentation (i.e. Quick guides, reference topics) and sharing it with Head Office MWP Support.



Excellent Communication and Interpersonal skills (Good email and telephoneetiquette)
Must be able to work independently.  Self-driver, go-getter attitude.
Ability to work well in a team context (remotely)


Must be able to copeunder pressure

Must be punctual, disciplined and dedicated to effectively executejob requirements keeping in mind INTERNAL and CUSTOMER HR and IT policies



After hours support (where needed)
Willingness to support multiple applicationsystems
Passionate about quality of service delivered.-Very important
Resilient-Knowing how to adjust to unplanned and planned pressure.
Ability to deal with delegates ina positive manner

 
Advantageous:

ITILexposure beneficial (Service delivery focused)
Good communicationskills
Well groomed/dressed. Corporate environment
Exposure to VIPsupport


MCSE/MCP/MCITP would be beneficial



AppleIPhone/IPad experience

     
Additional:

Previously disadvantaged individual
Owntransport and driver’s licence
Cleared background checks