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Operational Specialist: Tier 2SOC/ Billing

Job Ref
281236
Job Type
Permanent
Employer Type
Company
Date Added 22 Feb 2019
Expiry Date 22 Mar 2019
* There have been 3 applications to this job.
* This job has been viewed 2678 times.
Employer:
Telkom

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
Responsible to providecustomer support via various channels including but not limited to Social Mediums, CEO Office,ICASA, National Customer Care, Telkom Senior Management, Telkom Portal, Call Centres, OpenServ,OLO's, On-Sellers and ISP operations...
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Responsible to provide customer support viavarious channels including but not limited to Social Mediums, CEO Office, ICASA, National CustomerCare, Telkom Senior Management, Telkom Portal, Call Centres, OpenServ, OLO's, On-Sellers and ISPoperations. Resolve customer queries in real time. Complete root causes investigations and compilereports. Use Root Causes analysis to improve Contact Centre Operations. Drive efficiencies throughprocess amendments.




 
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