To manage the positioning and support for BCX Cloud and Infrastructure Solutions in accordance with business processing requirements and operational and service level agreements.• Contribute towards the development of the operational roadmap to ensure the successful implementation of the strategy to achieve business objectives.
• Manage the administration and maintenance of Infrastructure & Cloud Services in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
• Manage the identification and mitigation of operational risk within Infrastructure and Cloud Services.
• Collaborate between and within BCX Divisions and establish and enhance relationships and network with partners, customers and vendors in support of market dominance.
• Provide input into and track against the annual budget and forecasts within defined guidelines, directing and coordinating activities to achieve revenue and cost containment targets.
• Motivate and coach subordinates in support of performance excellence, employee engagement, innovation and transformation.

Core Functional Knowledge/ Skills
Infrastructure Technology; Budget Management; Contract & SLA Management; Risk Management; Project Management; Client & Vendor Management

Qualifications
Relevant Diploma (NQF 6) in Business or Information Technology or Science or equivalent
Alternatively, Grade 12 (NQF 4) with relevant IT Certification

Competencies (Behaviour)
Directing People; Developing Expertise; Empowering Individuals; Interacting with People; Making Decisions, Pursuing Goals; Producing Output; Seizing Opportunities; Upholding Standards; Meeting Time Scales; Team Working

Minimum Person Requirements
10 years’ experience in Cloud and related infrastructure services, of which 3 to 4 years is at a management / supervisory level.

Special Requirements
Required to be available 24/7