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VodaPay Operational Consultant Queries and Settlement Operational Consultant Queries and Settlement

Job Ref
284475
Job Type
Contracting
Employer Type
Company
Date Added 15 Sep 2021
Expiry Date 13 Oct 2021
* There have been no applications to this job.
* This job has been viewed 2553 times.
Employer:
Vodacom

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
ROLE PURPOSE:

Take ownership of all queries escalated from 1st line support including reconciliation and settlement queries as it pertains to VodaPay account users. Queries will range from general investigations pertaining to transactions performed within the VodaPay app up to and including investigating account balances and funds transferred into and out of the account by means of a EFT or agent cash out
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• A multi-skilled resource who will be able to resolve queries which are escalated from the VodaPay 1st line support including reconciliation and settlement queries as it pertains VodaPay account on the app
• Act as support to the Senior Specialist VodaPay Operations
• Resolve queries as it pertains to moving money in an out of the VodaPay account with a specific focus on EFT’s
• Resolve cash out queries at retailers and VodaPay agents
• Perform refunds of transactions incorrectly processed against the VodaPay account


EXPERIENCE:

Matric
At least 3 to 5 years prior experience within a bank’s transactional (cheque) account back office



 
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