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SENIOR NETWORK ENGINEER (LEVEL III)

Job Ref
257377
Job Type
Permanent
Employer Type
Company
Date Added 18 Nov 2015
Expiry Date 16 Dec 2015
* There have been 20 applications to this job.
* This job has been viewed 2808 times.
Employer:
Standard Bank

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
Main purpose of the job:

Resolve issues related to high-impact network outages and low/medium/degraded network performance effectively and efficiently with specific focus on routing and switching, PIX/ASA Firewalls, Cisco Wireless, Cisco WAAS, Cisco ACE, Cisco Voice IPT, Avaya Voice, Metro Ethernet using CWDM/DWDM & ROADM and distributed Server Farms, multi-homed ISP connectivity and multiple 3rd party WAN connectivity.
Adhere to Standard Bank’s Change Management regulations during problem-solving processes.
Perform Sniffer tracing and analysis, and reporting using Observer and OptiView Fluke for major outages affecting the Bank’s operations. Work closely with Vendors, colleagues and internal clients to proactively provide a professional level of excellent customer service. Constantly improve against the previous year’s performance and strive for 100% uptime.
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Key responsibilities:

Researches, evaluates and implements global best practice and leading-edge thinking in the area of Cisco Networking and the seamless integration thereof into Standard Bank Enterprise Network.
Provides 3rd level diagnostic support for the Standard Bank’s Cisco Network. This could include after-hours callout and standby, as well as the need to work outside business hours.
Configuration, installation, and support of all SBSA Group IT and related networks for Stanbic Africa, Stanlib, Liberty Life, Branch networks and Corporate Investment Banking divisions
Manage projects from time to time and ensure that these are delivered on time and within budget and that all the technical aspects and standards of the WAN and LAN are included in the network design for these projects.
Provide information timeously to facilitate the correct decision making at higher levels.
Ensure a stable environment for the Enterprise Network system. Examine existing network infrastructure and designs and make recommendations and changes to the infrastructure or design if no longer suitable.
Implement network enhancements in accordance with Change Management procedures.
Implement necessary security measures to network infrastructure to mitigate threats and attacks.
Work on the network in a proactive manner to constantly highlight and improve, configurations, descriptions, missing information and ensure diagrams are always available and up to date for the infrastructure being worked on.
Provide training and support to 2nd and junior level network engineers.

Key performance measures:

Above-industry-average System availability.
User-support satisfaction.
Ongoing pro-active infrastructure analysis requirements to reduce costs.

Key Accountabilities / Responsibilities:

IT Service Scorecard:

Overall System Availability to be achieved based on accepted SLA’s
Resolve Sev 1/2/3 Remedy’s MTTR within SLA and respond to task requests within deadline. Response to outages as reported by NCC and E-Health
Adherence to CAB procedures for Project and Maintenance related changes. 99.5% success rate to be achieved
Adherence to laid down daily processes and checklists communication
User Liaison, and follow up and feedback initiatives.

Audits:

Comply with GTO Adverse rating criteria, ensuring our areas do not directly contribute to a maximum of 2 adverse ratings per annum.

Preventative Maintenance:

Install measures to change system monitoring from reactive to proactive for online services by (specified date)
Ensure that no infrastructure software running in the production environment is at a revision level of less than N-1 where applicable.
Ensure that we have formally documented production acceptance criteria in place for all of our area and that these criteria are communicated to all affected parties and embedded in the appropriate processes.
Ensure that ''run books'' documenting housekeeping and preventive maintenance routines are in place.

Incident Management:

Ensure adherence to Incident Management processes.

Problem Management:

Initiate the Problem Management process where the incident is of a high priority and cannot be resolved immediately.
Create major or minor reactive or proactive problem ticket according to one of the triggers on the Remedy system and assign problem ticket to Problem Management Assignee Group.
Review problem ticket once it has been created and classified on Remedy.
Assign the problem ticket to an appropriate support area and review the number assigned.
Investigate and diagnose - schedule a “critsit” meeting if the priority of the problem ticket requires it and update planned tasks and future actions.
Resolve and complete problem - use the Remedy tool to keep track of the number of completed problem records, known errors and solutions identified.
Close and report on the problem with the appropriate report back to all the stakeholders.

Network Maintenance:

Ensure that the Network Maintenance within the NCCM division of SBSA environment is carried out in an effective and efficient manner.
Ensure that the correct data is accessible to the correct levels within SBSA at the required times.
Ensure that the time of the various role-players will be utilised optimally by conducting work that contributes to the successful operation of the network.
Maintain the network by focusing on both software and hardware.
Liaise with the Vendors on routers and switches, telephony switches, firewalls, DMZ (routers and switches), QA on state of racks, reconfiguring and re-routing of traffic, UPS testing (Data Centres only).
Manage the Vendors through SLA’s as far as all data network and telephony equipment types are concerned.
Drive preventative maintenance through the use of daily checks.
Involve support staff during the design or architecture of a solution and involve design staff in setting maintenance objectives and when resolving support issues.

Enhance the quality of the service through pro-active traffic monitoring and the identification of potential problem areas.
Ensure that the regional and central support takes place by using the regional support / network support checklists and task descriptions as a guide.

Internal Relationships:

When necessary attend all meetings with the relevant internal stakeholders i.e. LAN support, regional networking centres, CIB, network support, Autobank control center.
Infuse an ongoing culture of information sharing within the entire team.
Regular liaison and maintain working relationships with CIB, network design, network optimisation and CCNS teams and LAN Support.

External Relationships:

Regular liaison and maintain working relationships with Dimension Data, Telkom, Neotel and other vendors.

Building Capacity:

Documented development plan
Portfolio of evidence
Training recorded on ESS
Manage your own personal development through giving input to your performance contract, development plan and required training.
Actively seek out growth or awareness opportunities that will enhance the efficient running of the department and its impact to the business.

Building Competence:

Ensure that all the relevant documentation are on the shared drive for all to access (share drive folder up to date.)
Ensure cross skilling, so each team member has stand-in for leave/training etc.
Attend 10 days training per annum

Engagement:

Be at all NCCM Communication sessions, departmental functions and team building exercises.

Problem solving:

The incumbent must be able to resolve issues related to network outages and degraded network performance effectively and efficiently.
The candidate must be able to use the following tools in resolving problems: E-Health, Cisco Works suite, Netcool, etc.
Must adhere to Standard Bank’s Change Management regulations during problem-solving process.

Planning:

Excellent planning skills required in terms of every aspect of project deliverables.
Planning needs to be flexible, in line with changing business needs.

Decision making:

The incumbent must be able to provide information timeously to facilitate the correct decision making at higher levels.
Service: - On-line availability targets to be achieved for all major services. Ensures a stable performance environment for the enterprise communication system.
Change Management: - Examines existing network infrastructure and implements enhancements in accordance with Change Management procedures.
Security: - Implement necessary security measures to network infrastructure to mitigate threats and attacks.
Research and Development: - Researches, evaluates and implements global best practice and leading-edge technologies.

Qualifications:

Minimum education qualifications required: Qualified Cisco CCIE, or showing progress towards a CCIE qualification (e.g. CCNP/CCDP & CCIE Theory Exam completed).
Other qualifications would be advantageous, e.g. appropriate Bachelors Degree, National Diploma, etc.
Ideal educational qualification: More than 10 years practical hands-on experience in a Cisco Enterprise Network environment. Prior knowledge of IBM Mainframes around SNA/APPN/VTAM, Enterprise Extender, SNA Switching and DLSW+ would be an added advantage.

Essential experience required :

Should have an extensive track record in the successful delivery of large and complex Network Infrastructure Projects using industry best practices.
4-7 years of designing and/or supporting large, complex, multiprotocol Cisco Enterprise networks.
Working experience of various network management tools, e.g. E-Health, Cisco Works, etc.
Insight into the current and potential risk factors appropriate to the projects being undertaken.

Business knowledge and contribution:

Aware of and understands banking from the perspective of their immediate role and Business Unit. Awareness of organisation's objectives - Aware of Standard Bank's drivers and business objectives together with the Business Unit strategy.
Aware of how their role adds value to the broader function and immediate client base.
Aware of the organisational structure - Good knowledge of their Business Units and core client bases structure and chain of command, i.e. the roles and responsibilities, specialisations, departments/divisions and key role players within.
Remains relevant - Understands the challenges and changes (within the Bank and immediate client base) which impact their role.
Adjusts their role/value-add accordingly.
Tactical implementation - Plays a hands-on role, implementing clear plans of action, which support the realisation of the area’s business objectives.
Provides meaningful input into the strategy/objectives of the area.

Risk management:

Understands and applies existing risk management tools and processes.
Risk sensitive - Understands the risks associated with their role and the consequences which low quality/non compliant delivery has on the business.
Uses risk management tools - Clearly understands the necessity for and applies/conforms to existing internal risk management policies and procedures, e.g. escalation processes. Monitors existing risk processes which directly impact their role, ensuring that they are adequate.

Project management:

Has basic planning, organising and control skills encompassing the ability to plan, schedule, prioritise, focus and keep others informed.
Prioritises - Has the ability to prioritise tasks and to manage time effectively.
Schedules and organises own work to stay on track towards goals. Stays focused - Able to work within strict time frames and meets/commits to deadlines.
Keeps other informed - Keeps appropriate stakeholders up to date on progress, including barriers to achievement, while maximising personal productivity.




 
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