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NEWSLETTER
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IT BUSINESS SUPPORT MANAGER
Job Ref
256321
Job Type
Permanent
Employer Type
Company
Date Added
3 Jul 2015
Expiry Date 31 Jul 2015
Expiry Date 31 Jul 2015
* There have been 33 applications to this job.
* This job has been viewed 1808 times.
Employer:
The Rand Mutal Assurance Company Limited
Location:
Gauteng
Salary:
Market related
Benefits:
Role details:
To effectively and efficiently perform the function of IT Business Support Manager and thereby ensure that the IT business support and services are available at the agreed quality, service levels and agreed times to enable business to fulfill their purpose.
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Main Functions and Responsibility:To effectively and efficiently perform the function of ICT Business Support Manager. Responsible for managing the relationship with business in a way that understands, anticipates and manages the needs of business and to balance return on investment with maximum user satisfaction.
The responsibilities include activities relating to the management of the ICT business support team and of business and management relationships.
Ensure that quality and satisfaction levels with ICT business support services remain high.
Manage the day-to-day running of the teams by providing management and technical support to the ICT business support teams on a day-to-day and on an ongoing basis.
Manage projects relating to the improvement of services.
To plan, allocate, organize and control IT Business support tasks and projects.
To manage and perform the gathering, analysing and documenting of business requirements.
To prioritize system maintenance and enhancements with Business and ICT Developers
To manage and perform application systems testing.
To manage the generation of and development of systems reports
To manage and maintain application data
To manage and provide support to IT Business Support staff including business analyst, systems testers, IT HelpDesk, clinical coders and testers
Define, set-up and manage KPA’s.
Define, set-up and manage SLA’s.
Responsible for regular auditing on the use of ITIL, Cobit and best practises methodologies.
Responsible for the provision of guidance to technical staff in the creation of work processes and procedure writing.
Responsible for the Quality Assurance Processes.
Reports regularly to the General Manager: ICT.
Minimum Requirements:
Bachelor’s degree or Diploma
Computer literacy (MS Office, Excel, PowerPoint - Intermediate)
A relevant Information and Communications Technology qualification.
5 years working experience in the management and supervision of staff with at least 3 years in the Information and Communications Technology environment
Extensive knowledge of ICT related systems and technology. (Applications Systems Development and Maintenance, Call Centre systems; User requirements gathering and documentation, Systems Analysis and Design Systems Process Mapping, Systems Testing, IT Support, etc.).
Proven experience in procurement, testing, implementation and maintenance of ICT related projects.
Previous experience in managing a IT Business Support Team.
Project management skills
Experience in handling major system implementations
Customer Focus
Competencies:
Communication
Contributing to Team Success
Decision Making
Work Standards
Applied Learning
Customer Focus
Planning, Leading, Organising and Controlling
Motivating
Problem Solving
Resource and work utilisation and allocations
Emotional intelligence
Empowerment / delegation
Requirements:
Ability to interface with client, staff and senior management
Ability to manage technical team
Excellent planning skills
Excellent leading skills
Excellent organizing skills
Excellent controlling skills
Excellent decision making skills
Excellent problem solving skills
Excellent communication skills
Excellent resource utilization and allocation skills ability to delegate
Ability to work under pressure
Ability to check work accurately
Interpersonal skills
Employee Relations
Presentation skills
Information Management and analysis
Other Requirements:
Achiever
Confidentiality
Credibility
Customer Service Oriented
Friendly
Initiative
Integrity
Objective
Information and Information Management and analysis and reporting
Patient
Project wide perspective
Resourceful
Self-motivated
Valid driver’s license
Experience: (Minimum necessary before being considered for the Job)
5 Years in an Information Technology Environment