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Executive: IT Application Service Assurance & Delivery

Job Ref
284103
Job Type
Permanent
Employer Type
Company
Date Added 3 Dec 2020
Expiry Date 31 Dec 2020
* There have been 7 applications to this job.
* This job has been viewed 2851 times.
Employer:
Openserve

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
Core Description:

To oversee the IT Application Service Assurance and Delivery function to ensure identification of IT application faults in the network to ensure resolution of these in a timely manner to minimise service downtime.
- - - - - - - - - - - - - -
Key deliverables / Primary functions

• Manages IT partners across all IT applications
• Oversees IT service delivery against SLA’s for all IT applications
• Oversees change requests for all applications and manages incidents, releases and deployments relating to all IT applications
• Oversees the delivery of managed services
• Oversees supplier performance against SLA’s for all IT applications
• Implements and contributes to the business plan and designs an operational plan including targets and goals for the environment
• Ensures performance of the team in line with set performance targets


Experience:

8 years’ IT/computer science experience of which at least 3 years on senior management level


Qualifications:

3 Year degree (NQF 7) in relevant field. Preferable IT/computer science



 
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