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Desktop Engineering Technician

Job Ref
258174
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 24 Aug 2016
Expiry Date 21 Sep 2016
* There have been 223 applications to this job.
* This job has been viewed 8302 times.
Employer:
T-Systems

Location:
Gauteng

Salary:
Negotiable

Benefits:
None


Role details:
? To provide a single point of contact for end-users to receive technical support of all information technology equipment within the Port by installing, diagnosing, repairing and upgrading all computer hardware and software as well as disaster recovery, business continuity planning, business phone solutions and security solutions to ensure optimal workstation performance of critical small systems and data servers. To provide continual and reliable desktop support for all COMPANY users in the Port Environment in order that all the required business activities can continue functioning. This includes all facets of the Desktop environment. In order to achieve no downtime and zero call backs.

Location: Richards Bay
Duration: 6 months
- - - - - - - - - - - - - -
•Ensure uptime of SAP, Portsonline, Business Online, network, internet, mail connectivity and reliability of equipment used.
•Using hardware and software tools effectively to ensure efficient business processes.
•Ensure uptime of servers and critical small systems.(and scada systems)
•Backup management of user data on laptops, IPADs, cellular devices and small systems. Management of backup tapes and off-site storage areas
•Maintain uptime and availability of storage servers.
•Maintaining and implementing IMS security measures.
•The provision of technical support service for COMPANY by analysing, diagnosing and resolving simple and complicated software/ hardware/ network/ in-house business application software/ server problems and issues that clients experience.
•To procure repairs and maintenance and replacement of ICT equipment and goods and services to ensure a reduced downtime by ensuring availability of equipment.
•Direct quality assurance testing of new processes or systems and Research and Development testing of new software and hardware to check usability and benefits to COMPANY
•Distribution of system downtimes, IMS Tips within the Port to assist end-users with basic computing
•Install, configure and repair network printers, non-network printers, SAP printers and plotters for end-users and dredgers and manage printer cartridge replacements and stock replenishments
•Setup, configure and repair video conferencing facilities, boardroom equipment (projectors, microphones, tele-conference devices, pointers) and digital signage connectivity issues at all COMPANY sites
•Install and configure equipment and external Client’s hardware for special projects and training sessions
•Ensure availability of LAN,WAN,WIFI,WWAN (3g) and APN for remote access on laptops, IPADs, cellular devices, marine tugs and dredgers
•Project Management – The execution of IMS related minor works projects for various business units in the Port – Full project life cycle
•First line support of all functions that are outsourced to third parties – VTS, Printers, network, audio visual, digital signage, VC, Ops Centres, Voice recording, Radar equipment, Radio equipment
•Equipment and Computer room maintenance and management – Physical and Electronically
•Updating and maintaining of Software license and Hardware inventories
•Desktop capacity planning including monitoring of user disk usage on servers and mailbox sizes to ensure availability of services.
•Management and monitoring of all Third Party staff while working on devices in the IMS environment – escalation and liaison with suppliers
•Management and control of all IMS loan equipment



 
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