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Sales Support Consultant
Job Ref
278378
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
19 Mar 2018
Expiry Date 3 May 2018
Expiry Date 3 May 2018
* There have been 8 applications to this job.
* This job has been viewed 773 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Duties:Professionally andefficiently manage customer telephonic engagement with a view to maximizing customersatisfaction.
Adhering to Telephone Etiquette guideline (document).
ContinuousProduct knowledge improvement (ongoing training).
Cross and up sell of unavailableproduct.
Fast but accurate responses to email and telephonic quote requests.
Skilful price negotiation using system tools available (ERP).
To support all other teammembers and their associated database of clients (telephonic, order placing, quoting, deliveryinformation, backorders. POD’s etc.).
Update CRM to ensure customer detail accuracyand allow proactive marketing.
Manage the sourcing and delivery of products to thecustomer.
Generate interest in the company's IT products and solutions.
Keep customers informed of new product development and IT innovation opportunities.
Follow up on outbound marketing campaigns.
Ensure customer awareness of incentivesthrough telephonic and electronic engagement.
Work in a team environment.
Dealwith and efficiently direct all customer related queries.
Assist with the gathering ofinformation for Direct Sales persons TAM Document where appropriate.
Display accuracyregarding messages, quotes, orders, and information given.
Answer customer queries, offerproduct information, do quotes and process orders, track deliveries, obtain POD’s etc.
Engage with clients to establish the hardware and software needs of their business.
Ensure customer expectations are met (order taking and delivery)
Provide after salessupport.
Requirements:
Relevant Degree/Diploma
Matric
2 Years sales experience in IT industry
Excel - Intermediateskills
CRM/ERPSystem knowledge
Toapply email your CV to snel@datacentrix.co.za or applyonline