Brackenfell - Cape Town

To plan, manage and support Digital IT projects and perform all support activities within the specified wholesaler area. Key job objectives include: To plan and manage all activities within the area of technology and within his/her responsibility To ensure timely and effective communication with the project team, the project stakeholders and the business support users To effectively manage the day to day IT operations within the specified wholesaler area To efficiently manage vendor relationships and deliverables within the specified IT environment
To plan and manage all activities within the area of technology and within his/her responsibility: Manage re-active tasks Planning, managing and controlling tactical projects within the specified environment Managing Third-Party software releases Software configuration Contribute to Design of Software enhancements Drive Change control process Manage project dependencies, team and stakeholder relationships as it relates to the project Co-ordinate and integrate activities across multiple functional lines Provide back-up to relevant managers 2. To ensure timely and effective communication with the delivery team, stakeholders and the business support users: Manage user expectations through regular communication with the user group Liaise with other managers within the business 3. To effectively manage the day to day IT operations within the specified area: Create and Follow-up of procurement orders and change requests Monitoring and following up of all open service desk calls Identify and resolve any support call trends Handle any relevant support issues User Support in the specified area 2nd Level Support for the specified area; support for 1 st level support on the service desk Train 1st level support 4. To efficiently manage vendor relationships and deliverables within the specified IT environment: Investigate new technologies within the specified area Manage software bug list and Enhancement lists with vendors Vendor call management Manage SLA with vendors Schedule change requests with vendor

IT-related Diploma or Degree

2 years experience within IT support management position (essential)
2 years experience in a retail or wholesaler industry, experience in the retail pharmaceutical industry will be beneficial (essential)
2 years experience supporting, developing or enhancing ecommerce software (desirable)
2 years Experience supporting, developing or enhancing Mobile applications (desirable)
2 years Experience with a warehouse management ERP systems. (e.g. PosiTill, Navision, Oracle, Korber) (desirable)

3 years broadly skilled in information and communication technology (essential) 2 years Knowledge of all stages of Digital systems development from specification to implementation (essential) 3 years Exposure to vendor management (essential) 3 years IT Change management (essential) Exposure to Project Management (desirable) Software development team (desirable)