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Service Desk Manager (Contract)
Job Ref
266603
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added
14 Mar 2017
Expiry Date 11 Apr 2017
Expiry Date 11 Apr 2017
* There have been 10 applications to this job.
* This job has been viewed 3134 times.
Employer:
IT Empowerment Consulting
Location:
Gauteng
Salary:
ZAR28000 - ZAR32000 PM
Benefits:
Role details:
Roles & responsibilities:
• To manage the Service Desk environment; ensure SLA and contractual conformity and adherence, reporting and trending, Manage staff, Shift Schedules, attend client meetings, coaching and mentorship
Contact and Service Desk experience
ITSM Knowledge
Excellent written, verbal and presentation skills
ITIL Service Management
Financial certificate and exposure to budgets and cost management
Advanced Excel skills
Reporting and stats analysis capability
Experience with Management of staff
Client engagement and contract management experience
1 month contract initially
- - - - - - - - - - - - - -
We require a Service Desk Manager in Midrand Must have previous IT Call Centre experienceRoles & responsibilities:
• To manage the Service Desk environment; ensure SLA and contractual conformity and adherence, reporting and trending, Manage staff, Shift Schedules, attend client meetings, coaching and mentorship
Contact and Service Desk experience
ITSM Knowledge
Excellent written, verbal and presentation skills
ITIL Service Management
Financial certificate and exposure to budgets and cost management
Advanced Excel skills
Reporting and stats analysis capability
Experience with Management of staff
Client engagement and contract management experience
1 month contract initially
