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Manager - Fraud Services

Job Ref
265709
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 13 Apr 2016
Expiry Date 27 Apr 2016
* This is an Affirmative Action position.
* There have been 2 applications to this job.
* This job has been viewed 6429 times.
Employer:
Vheneko Business Solutions

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
The main purpose of the Manager: Fraud Services is to develop, manage and grow The Company’s fraud mitigation services suite of products. The primary goal of these services is to utilize The Company’s central position and industry data to provide fraud mitigation services for the benefit of the banks, financial services industry and national payments system. The role includes managing the overall operation and evolution of the new transactional fraud monitoring service for credit transactions, and then the development of similar services to need industry demands. The role is primarily responsible for overall operational delivery, support and client and stakeholder management, including the continuous demonstration of return on investment, relevance and value of the service.
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Key stakeholders the Manager – Fraud Services will engage with are:
• Fraud analytics (responsible for technical delivery, data and analytics for detection services)
• Fraud support (responsible for day to day operational support of fraud services)
• Bank and financial services clients
• Industry stakeholders (including SARB, PASA, SABRIC)
• CRM, product owners and analytics function
• Internal departments such as executive management, legal, finance, HR etc
• Service providers & vendors

Financial Management
• Contribute to budget setting and control of costs by annual deadline
• Manage and control individual and relevant intervention, project and programme costs monthly

Stakeholder Engagement
• Build, Influence, manage and leverage key strategic stakeholder and industry relationships
• Deliver on SLA’s

Delivery of processes & projects
• Contribute to and advise on BU strategy
• Demonstrate innovative and pioneering thinking in area of expertise and translate this into business process/ solutions/ working practice improvements
• Deliver client or company specific projects in line with company standards and in agreement with line manager

Fraud Strategy
• Develop and maintain fraud strategic roadmap and growth in line with company strategy
• Lead the design and development of new fraud mitigation products and services to grow the fraud product suite
• Engage with CRM and clients to ensure that we target the correct clients for sales and adoption of products
• Keep abreast of industry developments and trends that could benefit or cause risk to the services.

Fraud Service Quality & Delivery
• Ensure that client SLAs are met by maintaining appropriate internal SLAs, managing risks and service quality
• Maintain strong relationships with clients and stakeholders to understand industry requirements and ensure that fraud services are meeting those
• Engage with the wider financial services industry to raise and maintain the profile of The Company’s fraud mitigation services, to benefit the Company brand, and to ensure continued support for and utilization of the services.

Fraud Resource Management
• Manage the fraud support client management team and ensure they have the appropriate skills, tools and resources to be productive

Governance of fraud business processes
• Manage the fraud costs and revenues to meet the budgeted targets
• Manage the fraud relationship and billing processes and ensure that we identify and monetise available opportunities in alignment with the Company’s commercial strategy
• Manage the product roadmap and end to end product development in collaboration with Fraud Analytics

Risk & Compliance
• Policies and procedures: Contribute to industry and Group/BU technical policy and procedure
• Compliance: Comply with relevant policies & procedures, regulation and legislation
• Risk: Meet and continually improve on risk management standards (ISO 31000) and ensure reporting and mitigation of all risks

People
• Mentor team members to ensure skills transfer and contribute to a positive team culture
• Ensure team stays abreast of technical skills and industry developments

Qualifications / Knowledge
• Commercial knowledge (financial models, budgeting, cost management)
• Excellent communications skills (verbal, written, presentation)
• Negotiation and forum management skills
• Basic IT knowledge and MS Office proficiency
• High level understanding of data, data analytics, predictive modelling and its application to fraud detection

Experience
• Experience in fraud or risk mitigation
• Experience with stakeholder management in complex multi-institutional environments
• Experience in financial services industry

The ideal candidate for this role would be an EE (Black, Coloured, Indian) South African Female meeting all the requirements as stated above. For more details regarding this opportunity kindly call 010 593 0699 or email: elsen@vheneko.co.za





 
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