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Onsite Support Technician - Fuel
Job Ref
277845
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
8 May 2018
Expiry Date 5 Jun 2018
Expiry Date 5 Jun 2018
* There have been 31 applications to this job.
* This job has been viewed 2654 times.
Employer:
BCX 1
Location:
Western Cape
Salary:
Market related
Benefits:
Role details:
Purpose of the Job: The purpose of the job is to deliver on site services.
- - - - - - - - - - - - - -
Outputs to be delivered by this position1. Ensuring quality on site support to all clients.
Deliver On site support as prescribed by the SLA for all clients.
Maintain a 95% SLA as per on site departments goal per month.
Maintain 80% productivity for the month.
Reduce the average time per on site call to 120 minutes per call per month.
2. Provide all information or documentation required to complete a call or project.
Have all documentation completed per call or project and submitted within the time allocation.
Complete all information required to close or update a call on simplicity.
Provide feedback to clients on status of calls.
3. Ensures high levels of co-operation with other business units / departments in UCS and external to achieve client satisfaction and business growth.
Maintain good relations with all internal departments and assist where required and within the time frame.
Maintain good relations with all external business and assist where required and within the time frame.
Identify business growth within existing clients and new clients.
Knowledge required to do the job:
- Matric or equivalent
- At least 3 – 5 years’ experience in PC hardware support
- Good working knowledge of the applications installed on site
- Good understanding of the customer’s expectations
- Excellent understanding of Fuel and retail Specifications and Standards
- Excellent understanding of the forecourt retail environment
- Excellent understanding of the hardware equipment which includes PC’s, Pumps, Cabling, FSC, SEFT, electrical e.t.c.
- Good understanding of Retail Best Practises and basic accounting skills
- Good knowledge of hardware and operating systems.
- Good understanding of the total UCS business model.
- In depth knowledge of the customer business environments.
- In depth understanding of the client’s SLA’s and how they are set up.
- Good understanding of the retail service lines.
Job Specific requirements:
- Requires flexibility to work long hours,after hours and weekends when necessary.
- Required to work stand-by.
- Requires overnight travel away from home from time to time.
- Own vehicle (petrol reimbursed according to policy)
- Any other instruction handed down by the line manager from time to time.