The TeamSupervisor is accountable for creating a high performance culture that motivates associates todemonstrate levels of ownership, accountability and seller advocacy that enable the vision of aremarkable Seller experience. As a front line manager of 10-15 associates, the Team Supervisor willprovide coaching, guidance, and mentorship to drive achievement of individual and team performancegoals. The Team Supervisor is responsible for providing timely and efficient service to our Sellersby optimizing the productivity of team that results in a perfect Seller Interaction. Otherresponsibilities include interviewing, training, performance management and employee engagement.The Team Supervisor isaccountable for creating a high performance culture that motivates associates to demonstrate levelsof ownership, accountability and seller advocacy that enable the vision of a remarkable Sellerexperience. As a front line manager of 10-15 associates, the Team Supervisor will provide coaching,guidance, and mentorship to drive achievement of individual and team performance goals. The TeamSupervisor is responsible for providing timely and efficient service to our Sellers by optimizingthe productivity of team that results in a perfect Seller Interaction. Other responsibilitiesinclude interviewing, training, performance management and employee engagement.



Language: English
Minimum of 2 years supervisory experience in a customer service environment,experience within a contact center preferred.
Strong interpersonal and communication skillswith the ability to communicate effectively to a wide range of constituencies in a diverseenvironment.
Ability to maintain composure in critical situations and communicate clearly withboth internal and external stakeholders.
Demonstrates ability to analyze data, using the data todrive decision making.
Fosters a positive team environment and collaboration within the site.
Easily approachable, cooperative, and a team player, easily gains the trust and support ofAssociates and peers.
Demonstrates effective, clear and professional written and oralcommunication.
Strong prioritization and time management skills, with a high degree offlexibility.
Ability to embrace constant change with flexibility and good grace.
Demonstrateappropriate sense of urgency and adaptability in response to changing businessneeds.
Demonstrates effective communication, composure, and professional attitude.


Solution focused, with passion for people leadership and a drive to nurture a culture of innovationreinforcing the value of the Amazon leadership principles.
Excels at providing coaching andmentoring to others with a goal of achieving success.
Advocate for Associate engagement,fostering teamwork and collaboration towards achieving team goals.
The ideal candidate willhave a demonstrated ability to lead by example, motivate others to excellence and insist on thehighest standards around performance, behaviors, and Seller interactions.