Amazon has built a reputation for excellence with recent examples ofbeing named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services(AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member ofthe AWS Support team you will be at the forefront of this transformational technology assisting aglobal list of companies that are taking advantage of a growing set of services and features to runtheir mission-critical applications. You will work with leading companies in this space and directlywith the engineering teams within Amazon developing these new capabilities.

The AWS SupportTeam is seeking Engineers that enjoy solving problems, enjoy working with customers and have astrong technical background in Applications Management and Software Development using GIT, SVN, andat least one popular programming language. Do you have experience as a Systems Administrator workingwith Linux, Unix or Windows, and understand the advantages of working in a highly distributedvirtual environment? Can you read and troubleshoot code snippets? If you fit the description, youmight be the person we are looking for!


You will be surrounded by people who arewickedly smart, passionate about cloud computing, and believe that world class support is criticalto customer success. Every day will bring new and exciting challenges on the job while you:


Every day challenges:
Troubleshoot applicationdeployments, recreate customer issues, build proof of concept applications
Write and interpretconfiguration scripts for customer environments to install programs, configure logging, and modifyconfiguration files using DSL
Dive deep to resolve problems at their root, looking for failurepatterns and suggesting fixes
Apply advanced troubleshooting techniques to provide uniquesolutions to our customers' individual needs
Leverage your extensive customer supportexperience to provide feedback (Voice of the Customer) to internal AWS teams on how to improve ourservices
Drive customer communication during critical events
Drive projects that improvesupport-related processes and our customers technical support experience
Write tutorials,how-to videos, and other technical articles for internal and customer communities
Work oncritical, highly complex customer problems that will span multiple AWS services
Learn and applyground breaking technologiesAmazonhas built a reputation for excellence with recent examples of being named #1 in customer service, #1most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition whileleading the world in Cloud technologies. As a member of the AWS Support team you will be at theforefront of this transformational technology assisting a global list of companies that are takingadvantage of a growing set of services and features to run their mission-critical applications. Youwill work with leading companies in this space and directly with the engineering teams within Amazondeveloping these new capabilities.

The AWS Support Team is seeking Engineers that enjoysolving problems, enjoy working with customers and have a strong technical background inApplications Management and Software Development using GIT, SVN, and at least one popularprogramming language. Do you have experience as a Systems Administrator working with Linux, Unix orWindows, and understand the advantages of working in a highly distributed virtual environment? Canyou read and troubleshoot code snippets? If you fit the description, you might be the person we arelooking for!


You will be surrounded by people who are wickedly smart, passionate aboutcloud computing, and believe that world class support is critical to customer success. Every daywill bring new and exciting challenges on the job while you:


Every daychallenges
:
Troubleshoot application deployments, recreate customer issues, build proof ofconcept applications
Write and interpret configuration scripts for customer environments toinstall programs, configure logging, and modify configuration files using DSL
Dive deep toresolve problems at their root, looking for failure patterns and suggesting fixes
Applyadvanced troubleshooting techniques to provide unique solutions to our customers' individual needs
Leverage your extensive customer support experience to provide feedback (Voice of theCustomer) to internal AWS teams on how to improve our services
Drive customer communicationduring critical events
Drive projects that improve support-related processes and our customerstechnical support experience
Write tutorials, how-to videos, and other technical articles forinternal and customer communities
Work on critical, highly complex customer problems that willspan multiple AWS services
Learn and apply ground breaking technologies


Bachelorsdegree in Information Technology, Computer Sciences, Engineering, Maths/Physics or equivalentqualifications.
3+ years of experience in a technical position.
Systems administration (Linuxand/or Windows Servers)
Familiarity with one or more version control systems (SVN, Perforce,TFVC, Git, MS Team Foundation)
Experience building or managing applications from the Applicationlayer down
Understand the complete deployment lifecycle from design, build, test,deploy
Coding ability (Java/Tomcat, .NET, Ruby, Python, Node.js, PHP)
Networking (DNS, TCP/IP,HTTP, SSL)
Support / Troubleshooting experience
Excellent oral and written communicationskills
Customer service experience / strong customer focus
Strong multitaskingskills
Self-starter who is excited about technology
Open to working non-standard hours (nonight shifts) including a Sun-Mon or Fri-Sat weekend



Scripting experience (Ruby,Python, Bash, Powershell)
Chef, Puppet, Jenkins or any build automation deploymentexperience
DevOps background
Database experience (PostGres, MySQL, Oracle, SQLServer)
Session management (Memcached, Redis)
Exposure to Virtualization (VMware, Xen,Hypervisor)
Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH,Network Monitoring / Troubleshooting tools
Exposure to Cloud computing
Exposure to securityconcepts / best practices.


Amazon Web Services is hiring. For more information:http://aws.amazon.com/careers/

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