JOB SEEKERS
EMPLOYERS
JOBS QUICK-SEARCH
.net
.net developer
a+
abap
account manager
accountant
admin
administrator
analyst
architect
bookkeeper
business analyst
business intelligence
c#
call centre
ccna
cisco
cloud
cobol
consultant
delphi
desktop
desktop support
developer
engineer
finance
graduate
graduates
helpdesk
internship
it manager
it support
it technician
java
java developer
junior developer
legal
linux
manager
marketing
mcse
network
network administrator
oracle
personal assistant
php
php developer
programmer
project
project administrator
project manager
receptionist
sales
sap
secretary
security
sql
support
technical support
technician
test analyst
tester
web developer
NEWSLETTER
FOLLOW US
IT Operations Manager (OnsiteManager)
Job Ref
279691
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
18 Jun 2018
Expiry Date 2 Aug 2018
Expiry Date 2 Aug 2018
* There have been 7 applications to this job.
* This job has been viewed 2727 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Experience & Qualifications
Level ofAccountability: Functional leadership
Relevant IT degree or diploma (ComputerScience/Information Systems/ Information Technology) is preferred with recognition given to priorlearning experience.
Experience within the short-term insurance, asset management,savings, investment, healthcare
Typically 10 to 18 years’ experience withinthe IT management space
Other IT or industry related qualification(s) would be anadvantage
Strong understanding and experience with Project Managementmethodologies and practices (including scope, time, costs, quality, HR, communication, risk, changemanagement and procurement)
Must have extensive people managementskills from planning and delegation to motivation,
communication and performancemanagement
Ideally come from a consulting background thus having a having a solidclient-driven mind-set and focus.
Must have a strong hands-on/technicalknowledge of core Microsoft technologies including but not limited to Windows/Linux Servers, ActiveDirectory, MS SQL and core Network technologies like LAN/WAN, subnets and firewalls.
Must have a strong hands-on/technical knowledge of end user devices technologies
Must have a strong hands-on/technical knowledge of virtualization technologies
Must have an in-depth understanding of the software development lifecycle
Soundknowledge and experience in capacity planning and management
The Incumbent will be responsiblefor:
Perspective: Process
Ensure theeffective management of the EWS teams within the associated sites.
Initiate andmonitor improvement projects that will increase productivity, strengthen weaknesses and protectagainst risk
Regularly review adherence to agreed processes, proceduresand quality standards in order to effectively coordinate operational services
Review and analyse the effectiveness of operational systems, processes and procedures, andidentify opportunities to improve operational efficiencies in the department
Development & maintenance of system documentation, to meet both operational & compliancerequirements
Vendor management ito of contracts, service levels and costs
Comprehensive reporting to stakeholders and management on all aspects of IT operationsand Risk Management
Attend and provide input into EnterpriseProductivity (EP) Manco function ito of on-going operations.
Participate in thedevelopment of an overall national Enterprise Productivity strategy.
Perspective: Finance
Participate in the annual budgetingprocess by compiling and following through on the approval of the budget
Management and completion of the monthly overtime and travel of engineers.
Perspective: Client Services
Maintain effectiveinternal and external stakeholder relationships and ensure successful service delivery andoperational support for the various business units.
Ensuring alignment with thevarious business units and building a partnership based relationship.
ManageService Level Agreements with operational stakeholders related to IT service requirements andconditions of satisfaction
Manage service delivery and support againstinternal and external Service Level Agreements,
deadlines andstakeholder requirements.
Contribute to a service culture which builds rewardingrelationships, proposes innovations and allows others to provide exceptional client service.
Perspective: People
Ensure thatemployees have clear work expectations and work in a productive environment with documentedperformance contracts and set targets for improvements
Participate in the trainingand development of resources, and continuously mentor and coach to ensure competence for the workrequired.
Create a culture that supports and builds on the values of the companyby leading by example and living those values
Competencies
Knowledge of financial industry(insurance, securities and/or asset management) and role players will be very beneficial
Strong project management skills
Excellent communication skillsencompassing both verbal and written competencies
Excellent people and customerservice skills
Analytical problem solving capability
Serviceorientation towards all stakeholders and clients
Strong leadership and managementcompetencies