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IT Operations Manager (OnsiteManager)

Job Ref
279691
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 18 Jun 2018
Expiry Date 2 Aug 2018
* There have been 7 applications to this job.
* This job has been viewed 2727 times.
Employer:
Datacentrix

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
Prestigious "BestCompany to Work For" based in Centurion is looking for an Onsite Manager (Desktop Support Manager)to join their IT Team on a permanent basis. The will be managing all the activities within differentsites and will be leading a team of Desktop Support Engineers.
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Experience & Qualifications

Level ofAccountability: Functional leadership

Relevant IT degree or diploma (ComputerScience/Information Systems/ Information Technology) is preferred with recognition given to priorlearning experience.

Experience within the short-term insurance, asset management,savings, investment, healthcare

Typically 10 to 18 years’ experience withinthe IT management space

Other IT or industry related qualification(s) would be anadvantage

Strong understanding and experience with Project Managementmethodologies and practices (including scope, time, costs, quality, HR, communication, risk, changemanagement and procurement)



Must have extensive people managementskills from planning and delegation to motivation,
communication and performancemanagement

Ideally come from a consulting background thus having a having a solidclient-driven mind-set and focus.



Must have a strong hands-on/technicalknowledge of core Microsoft technologies including but not limited to Windows/Linux Servers, ActiveDirectory, MS SQL and core Network technologies like LAN/WAN, subnets and firewalls.

Must have a strong hands-on/technical knowledge of end user devices technologies

Must have a strong hands-on/technical knowledge of virtualization technologies

Must have an in-depth understanding of the software development lifecycle

Soundknowledge and experience in capacity planning and management


 
The Incumbent will be responsiblefor:
Perspective: Process

Ensure theeffective management of the EWS teams within the associated sites.

Initiate andmonitor improvement projects that will increase productivity, strengthen weaknesses and protectagainst risk



Regularly review adherence to agreed processes, proceduresand quality standards in order to effectively coordinate operational services

Review and analyse the effectiveness of operational systems, processes and procedures, andidentify opportunities to improve operational efficiencies in the department

Development & maintenance of system documentation, to meet both operational & compliancerequirements

Vendor management ito of contracts, service levels and costs

Comprehensive reporting to stakeholders and management on all aspects of IT operationsand Risk Management



Attend and provide input into EnterpriseProductivity (EP) Manco function ito of on-going operations.

Participate in thedevelopment of an overall national Enterprise Productivity strategy.
 


Perspective: Finance

Participate in the annual budgetingprocess by compiling and following through on the approval of the budget

Management and completion of the monthly overtime and travel of engineers.
 


Perspective: Client Services

Maintain effectiveinternal and external stakeholder relationships and ensure successful service delivery andoperational support for the various business units.

Ensuring alignment with thevarious business units and building a partnership based relationship.

ManageService Level Agreements with operational stakeholders related to IT service requirements andconditions of satisfaction



Manage service delivery and support againstinternal and external Service Level Agreements,


              deadlines andstakeholder requirements.

Contribute to a service culture which builds rewardingrelationships, proposes innovations and allows others to provide exceptional client service.
 


Perspective: People

Ensure thatemployees have clear work expectations and work in a productive environment with documentedperformance contracts and set targets for improvements

Participate in the trainingand development of resources, and continuously mentor and coach to ensure competence for the workrequired.

Create a culture that supports and builds on the values of the companyby leading by example and living those values
 


 
Competencies

Knowledge of financial industry(insurance, securities and/or asset management) and role players will be very beneficial

Strong project management skills

Excellent communication skillsencompassing both verbal and written competencies

Excellent people and customerservice skills

Analytical problem solving capability

Serviceorientation towards all stakeholders and clients

Strong leadership and managementcompetencies




 
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