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NEWSLETTER
FOLLOW US
Oracle Support Resource
Job Ref
274581
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added
26 Jun 2017
Expiry Date 10 Aug 2017
Expiry Date 10 Aug 2017
* There have been 3 applications to this job.
* This job has been viewed 1884 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Scope for Oracle support servicesTo proactively monitor all Oracle systems from Infrastructure andOS perspective
Conduct regular audits on Infrastructure in all datacentres
Document all audits
Support of break-fix Infrastructure
Solaris OS support Most versions
Knowledge transfer to existing HW teammembers on Oracle & Solaris
Knowledge on HP & IBM systems(Infrastructure)
Working hours 8-5 Monday to Friday
Vendor willbe required to work Standby starting on Monday 5pm till the next Monday 8am
Vendorwill be required to travel to different COMPANY sites
All COMPANY process &procedures must be followed at all times
Vendor will report to HW team Manager
A resource must always be provided by Vendor, should employee be sick or on leave.
Vendor will be responsible to also support HP & other devices at COMPANY datacentres.
All credentials to systems that is supported by HW team will begranted
Office of designation will be COMPANY 14Th Avenue
Vendorduties will include repair to Infrastructure & OS support
Vendor will berequired to liaise and or log fault with OEM vendors if needed
Vendor will berequired to do systems & FW updates on all supported systems
Vendor will berequired to save on OPEX budget provided for IS
Consolidation, Optimization &recommendations on Infrastructure will be required to cut costs
Vendor will berequired to work after hours at the discretion of COMPANY Management
If on StandbyVendor will be requested to be available should you be required
Laptops, modems,Cell phone, data, canteen and all other COMPANY perks will not be provided to individual. It has tobe provided by Vendor Company.
A standby bakkie will be provided should vendorneed to travel between COMPANY offices only. Vehicle will not be used for personal requirements
Vendor will be required to use your own vehicle if required
allovertime and standby allowances will be paid by Vendor company
Vendor will berequired to keep track and to honour KPI’s for IS
All Ignite projects takesfirst preference within operational function or based on COMPANY Management discretion.
Vendor will be requested to work with manyteams and build relations on professional level
No BAU Production work will beconducted without Change management process be followed.
Vendor will be requiredto be onsite or & in critsit at COMPANY management discretion
Vendor will berequired to always be respectful to you follow colleagues and Management.
Vendorwill be required to always be positive and show positive attitude
COMPANY will beallowed to terminate services with 30 day notice period
Vendor will be based adata centre with rest of HW team members or otherwise stated by COMPANY management
Vendor will be requested to work with members of your team favourably
Vendorwill be required to work on BAU & project work as stipulated by COMPANY Management
Vendor will be required to attend meetings when requested to. Non-compliance of this willonly be allowed if you working on a Sev 1 or 2 or at management discretion.
Vendorwill not be allowed to partake in COMPANY bonus or shares scheme and any strike protest as COMPANYpermanent staff members.
COMPANY will not be responsible for any injury or theftthat may occur on premises
Vendor will not be eligible to attend any COMPANYfunctions unless stipulated by your manager.
All COMPANY SLA’ are to be metwithin time and to be followed at all times.
All RCA’ are to be completedwithin a 24 hours cycle.
All work is to be done with quality and diligently at alltimes.
All types of communication to business needs to be responded to withrespect at all times.
Vendor will only be allowed to work from home on COMPANYmanagement approval
All COMPANY information must be kept confidential at all timesand not to be shared with external resources in or out of company.
Vendor will berequested to use OEM tools to support Infrastructure
Vendor is not allowed topurchase any resources on behalf of COMPANY
All overtime must be requested firstfrom line manager before any work is done.
No work is to be done without arequest, Incident or change logged.
COMPANY IS SLA’s Severity Level Definitions
Severity-1A major problem affecting production or end user service for multiple users where it has acritical business impact, or where business critical applications or services are unavailable.
Severity-2 A problem that has asignificant business impact on one or more users or where a deadline is in jeopardy and there ispotential business impact.
Severity-3Non-critical problem or single user impact.
Severity-4 Minor inconvenience, little or no user impacts, or adhoc requests for information.