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Managed Services Consultant

Job Ref
269842
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 23 Sep 2016
Expiry Date 7 Nov 2016
* There have been 3 applications to this job.
* This job has been viewed 2816 times.
Employer:
SET Consulting

Location:
Gauteng (Jhb)

Salary:
ZAR180000 - ZAR240000

Benefits:


Role details:
We are seeking a dynamic and service driven individual to join a team of Managed Services Consultants, who shares our passion for delivering value that exceeds customer expectations and will enjoy working and thrive in a fast paced environment. The Telecommunications and IT industry space is ever-changing and a desire for constant learning and out the box thinking is key to success in this role.
- - - - - - - - - - - - - -
We are seeking a dynamic and service driven individual to join a team of Managed Services Consultants, who shares our passion for delivering value that exceeds customer expectations and will enjoy working and thrive in a fast paced environment. The Telecommunications and IT industry space is ever-changing and a desire for constant learning and out the box thinking is key to success in this role.
 
Qualifications / Requirements
Minimum Grade 12 certification or equivalent with Maths &/or Accounting
English as a first language
Tertiary degree or diploma
At least 5 years work experience
Knowledge and experience
Previous experience in customer interactions is essential
Previous experience in the telecom industry will be advantageous
Sound understanding of financial concepts
Proficient in the MS Office suite of applications
ITIL and SDI Qualifications would be advantageous
Personal attributes and skills
Must be a self-motivated worker with a strong internal locus of control
Must be able to work to deadlines - works well under pressure
Professional and well presented
High attention to detail and an ability to multitask
Good inter-personal skills
Highly Compliant with policy, processes and systems
Assertiveness and takes initiative
Good communication, written and verbal
Thick Skinned and not easily intimidated with good interpersonal skills
Service oriented
Enjoys monthly routine and doesn't get bored easily
Problem Solver
Sound Business Etiquette and Ethic
Coachable team player
Responsibilities
Managed Services representative
MS Excel report production
Plan, execute and manage small projects on site
Manage sub-contractors and project deliverables to ensure compliance
Progress reporting both verbal and written
Use service desk platform to respond to ad hoc customer requests
Resolve incidents relating to cell phones; data cards and telephones
Deal directly with the end users to incidents to drive resolution
Maintain customer database and records
Operate vendor and customer ticketing and incident logging systems
Proactive incident avoidance




 
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