Network Engineer ( 3 monthsfixed contract) Pretoria East Salary: Market Related Job Description Desktop Support: Receivesemail calls regarding general network and application software problems /queries; serve as 1st lineNetwork Support; Assists callers with ICT problem resolution (provides limited 2nd line support);Escalate to 2nd and 3rd line where necessary; Retains record of references; Monitors & reviewscall status; Customer satisfaction. Ticket Management: Ensures compliance with the Ticket (WorkOrder) process; Captures all calls or enquiries received on the system and issues reference numberas required; Resolves tickets and completes all the relevant fields on each Ticket; Ensures thatadequate information has been captured in the description of work & materials used on eachTicket; Provides Manager with weekly reports Back-end Support: Physical Network first line support;License administration; ICT Document management & Admin; Asset Register maintenance; Useracceptance form Telephone & Print Billing. Servers: Perform daily server checklist, changepassword for users and antivirus application.  RoleDescription
Network Engineer ( 3 months fixed contract) Pretoria East Salary: Market Related JobDescription Desktop Support: Receives email calls regarding general network and applicationsoftware problems /queries; serve as 1st line Network Support; Assists callers with ICT problemresolution (provides limited 2nd line support); Escalate to 2nd and 3rd line where necessary;Retains record of references; Monitors & reviews call status; Customer satisfaction. TicketManagement: Ensures compliance with the Ticket (Work Order) process; Captures all calls or enquiriesreceived on the system and issues reference number as required; Resolves tickets and completes allthe relevant fields on each Ticket; Ensures that adequate information has been captured in thedescription of work & materials used on each Ticket; Provides Manager with weekly reportsBack-end Support: Physical Network first line support; License administration; ICT Documentmanagement & Admin; Asset Register maintenance; User acceptance form Telephone & PrintBilling. Servers: Perform daily server checklist, change password for users and antivirusapplication.  

Skills and Experience
IT or related Degree/ Diploma 2 to 3 years working experience Strong knowledge of VLANS and routingJuniper network experience Windows Desktops and Servers   For more information, please contactAlice Dube on (010) 590 4000