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Consultant: Client Relationship Management

Job Ref
Job Type
Employer Type
Recruitment Agency
Date Added 19 May 2016
Expiry Date 26 May 2016
* There have been 18 applications to this job.
* This job has been viewed 6227 times.
Wozani Group of Companies


ZAR424978 - ZAR708297 PA


Role details:
To oversee, manage and execute projects / activities to establish relationships; monitor, measure, and maintain client contracts, in accordance with legislative requirements and best practices, to ensure that requirements are met.
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Manage portfolio of customers to determine and assess existing customers needs, in order to provide effective course of action and a solution approach to deliver within existing contractual constraints, policies and SITA’s commercial service catalogue. Oversee and ensure compliance in implementation and standardization of a professional engagement approach across all implementations in the province in order to deliver common and unified products. Build, manage and maintain strategic relationships with Government Departments including Strategic delivery partners (i.e. Suppliers) in order to continuously sustain the SITA business. Develop and manage existing strategic client business and grow business of allocated clients, through identifying opportunities, understanding business challenges, strategies and client objectives. Provide Management support and ensure implementation, adherence and compliance to the Engagement management methodologies and regulations. Manage, coordinate, analyse and identify the risks in order to minimise the service gaps with the aim of achieving the agreed service levels. Provide inputs to the budgeting process and drive the planned achievement of the targeted revenue as well as monitoring/controlling the budget to ensure that the expenditure is within the approved Budget. Qualifications and Experience
Minimum Requirements: National Diploma/Degree in Commerce or an ICT related field and/or equivalent. Experience: 6 – 7 years working experience in the engagement management/relationship management and or project management at a Senior Management level of managing Sales. The experience must include 5 years as