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Head Vendor Management

Job Ref
244823
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 10 Oct 2014
Expiry Date 7 Nov 2014
* There have been 5 applications to this job.
* This job has been viewed 2159 times.
Employer:
Freesource Placement Group

Location:
Gauteng

Salary:
ZAR600000 - ZAR1200000 PA

Benefits:
Typical corporate benefits and attractive performance bonus structures


Role details:
Africas largest bank seeks and experienced Senior manager to manage the relationship with 3rd party vendors ensuring that standards and deliverables are consistently met. To provide an efficient and effective delivery of cheque and card production and delivery through the management of external vendors.
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Africas largest bank seeks and experienced Senior manager to manage the relationship with 3rd party vendors ensuring that standards and deliverables are consistently met. To provide an efficient and effective delivery of cheque and card production and delivery through the management of external vendors.

Preferred Qualification and Experience
 

Managing a diverse range of people and activities
Extensive general banking experience
Detailed appropriate knowledge of the banks systems, applications, processes and procedures.
5-8 years business related experience in a professional environment to include management of diverse teams
Experience in Service / Vendor Management
Experience in Operational and Banking
Experience in Commercial Contract Management -2 years
Experience in SLA negotiations and management

 
Knowledge/Technical Skills/Expertise
 
 

Matric and a Business degree
Service Management qualification
Computer literacy (Word, Excel, Powerpoint) essential
Understanding of financial management
Understanding of compliance and risk factors
Understanding of relationship management

 
Competencies
 
Personal Attributes
 

Regarded as a role model in people management, including processes and principles adhered to within the broader Bank.
Excellent negotiation skills
Must be able to influence internal and external stakeholders represent the banks interests in the industry and command respect among peers.
Able to influence external partners to change or even redevelop their systems and processes to match changes which may be required from either a legislative or SBSA perspective
Excellent relationship management skills
Excellent interpersonal and communication skills. Must have the ability to build effective internal and external relationships to instil trust and confidence.
Creative, analytical with good problem solving skills. Must possess the skills to interpret short and long term trends, identify opportunity, effectively analyse information and devise solutions and be able to link disparate information into a coherent picture.
Ability to deal with conflict & ambiguity
Results orientated, set high standards and make things happen.
Self-starter with an inquisitive mind who can work independently.
Values and inspires the use of self-initiative and innovation.
Self motivated with a positive approach to life and challenges.
Emotionally resilient, not easily affected by pressure and criticism (perseverance)
Understands and translates the Integrated Processing strategy into clear plans of action within Operations Support.
Motivates and drives team members to reflect high levels of moral judgment in all decisions and actions.
Monitors and ensures quality control on deliverables, in line with control procedures.
Regarded as a business partner to both customers and all stakeholders and  strong business acumen.
Ensures that all team members are recognised as and feel part of a team.
Sets and communicates expected service levels and benchmarks.
Encourage and support teams to meet and exceed SLAs.
Sets up measures to monitor individual and team progress - tracks the success of solutions.
Strong customer focus and service orientation
Sound communication skills, both verbal and written
Confident and able to establish networks
Ability to adapt and respond to change
Results driven
Strong analytical and problem solving skills
Assertive
Self- motivated
Able to interact and influence at a higher level





Job Purpose
 
Africas largest bank seeks and experienced Senior manager to manage the relationship with 3rd party vendors ensuring that standards and deliverables are consistently met. To provide an efficient and effective delivery of cheque and card production and delivery through the management of external vendors e.g. Integrated Processing Solutions (IPS), UTI etc. Ensure that business units have appropriate agreements in place for their distinct vendors and internal relationships. Engage with business units to provide best practice guidance regarding the preparation, management and monitoring of SLA and OLA for their distinct engagements.
 
Key Responsibilities/Accountabilities
 
Strategic Planning

Provide leadership and guidance to the team relating to vendor management strategies and policies.
Conceptualise and review long term vendor management strategy in alignment to the Business Operations strategy taking into account competitor and environmental influences, national and global economic challenges.
Provide operations input into the Business Partner strategy.
Review the strategy and ensure alignment when changes are made.

 
Strategic Execution

Translate strategy into concrete actionable deliverables that ensure achievement of Business partner objectives and deliver competitive advantage to the bank
Take ownership of all strategic deliverables from initiation to implementation and ensure that existing SLAs with all vendors are not compromised
Engage with all vendors and provide competent representation and subject matter expertise in all cross-functional initiatives, ensure collective strategic achievement.

 
Vendor Management

Build solid relationships with vendors to ensure efficient and effective customer service is provided to customers
Maintain relationships with vendor companies by ensuring ethical and reliable working relationships exist.
Ensure all problems or service complaints are logged and resolved within agreed SLA time periods.
Ensure that the appropriate controls and measurements of external suppliers and their contracts are in place and that regular meetings are held to track, monitor and improve existing service levels.
Clearly position the role of Vendor management, objectives and strategy with customers and stakeholders in order to actively manage their expectation.
Provide pivotal vendor support service by critically analysing vendor processes, systems and procedures with the primary objectives of mitigating risk exposure, enhancing customer service levels and providing interface representation on behalf of the bank.
Ensure that appropriate internal activity measures and metrics are in place and appropriately monitored, and used to effect service and cost benefits
Ensure the operational effectiveness of areas under control. This is to be achieved through the implementation of best practice systems, processes, workflow and procedures.
Ensure that the current business requirements are continuously reviewed and mapped and any new processes are developed and signed off with all business partners, both internal and external.
Initiate improvements and instil a continuous improvement culture in the areas under control
Incident / query management of all issues raised constraining the effective delivery of customer service
Instil a sound problem management methodology to facilitate the timeous resolution of all incidents in line with service level agreement.
Key measurements to be agreed on by vendors and these need to be monitored according to agreed frequency to ensure the achievement of operational excellence and customer satisfaction.
Ensure that SLA commitments agreed on are met.
Ensure that all changes, instructions / requests regarding the performance and delivery of service are implemented in terms of the laid down process requirements
Ensure that the amended SLA commitments agreed on are met and that all business partners are fully aware of the amended agreed processes, standards and deliverables.

 
Human Resource Management
 

Manage the team to ensure that all prescribed HR policies, procedures and prescriptions are met
Ensure that human resource management policies and practices are implemented including training and development, career management, remuneration and reward and appraisal.
Drive the Career Management Committees and succession planning in conjunction with human resources.
Support and drive training interventions to address performance/development gaps.
Foster and provide employment equity with specific attention to attaining the Financial Services Charter targets of the bank.
Coach for business performance within the team.
Promote a culture where the values of the Bank are lived and a zero tolerance is maintained for integrity violations and poor people management practices.
Effectively delegate authority and responsibility in line with business objectives to ensure the empowerment, motivation and effectiveness of all immediate subordinates.
Develop and maintain an open communication channel with immediate subordinates and support staff to foster teamwork and facilitate the change process.
Monitor and manage the performance and development of management within the area. This includes conducting mid-year and annual performance appraisals as well as moderating all appraisals for the centre.
Foster an entrepreneurial approach to the business by way of example
Prudently delegating responsibility and authority to motivate and develop subordinates
Ensure that Job Descriptions are agreed and maintained for all immediate reports
Take ownership of all change within the environment through entrenching sound working relationship with change partners and conceptualisation of change strategy

 
Financial management

Manage staff cost and headcount within the predetermined budgets
Management of the business units costs ensuring that they are in accordance with specified budgets
Provide for diligent spend in accordance with business requirements and ensure optimal return for all costs spent
Preparation, collation, submission and review of budgets and financial performance

 
Customer Service

Delivery of superior customer service to both internal and external customers.
Establish and maintain relationships with internal and external customers.
Ensure that appropriate customer service levels are maintained and measured. In particular, service levels should be driven up through proactive initiates.
Ensure delivery against Service Level Agreements and that SLA commitments are agreed on and met.

 
Risk and Compliance

A thorough knowledge and understanding of relevant policies and procedures within SBSA, inclusive of legal compliance issues
Implement risk and legislative compliance policies and procedures to eliminate and/or mitigate risk and loss.
Ensure that the necessary adherence to specified policies and quality standards, by all parties, through the appropriate adherence to legislative acts and control of service delivery standards (SLA) by vendors.
Ensure the effective implementation and monitoring of all legislative requirements within the vendor management area.
Manage all aspects of risk, including monitoring and evaluating audit and inspection reports for the vendor management area, and initiating corrective action where necessary.
Limit potential losses to the bank by ensuring that laid-down instructions are adhered to in all areas of operation.
Ensure that controls are in place to protect assets against preventable loss/damage.
Keep abreast of new legislation and its impact on the operational environments.



 
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