• Login Name       Password       Remember me       LOGIN LOGIN    FORGOT PASSWORD
  • REGISTER

 LOGIN WITH
 
 
 
 
 EMPLOYERS
 
 
 
 
 
 NEWSLETTER
 
 
 
 
 FOLLOW US

Support Engineer

Job Ref
280217
Job Type
Permanent
Employer Type
Company
Date Added 9 Nov 2018
Expiry Date 7 Dec 2018
* There have been 89 applications to this job.
* This job has been viewed 3611 times.
Employer:
MSB Micro Systems

Location:
Gauteng (Jhb)

Salary:
Market related

Benefits:


Role details:
Job Summary: The purpose of this role is to provide effective first line support against all external (client) and internal (employee) requests, which will include: Service requests; Issues & Problem investigations and resolution; Change Request fulfilment and Reporting against client and internal tasks or issues.

The incumbent is responsible for monitoring, supporting and maintaining the Red Hat Linux server and Desktop operating systems and production environments, as well as the general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

- - - - - - - - - - - - - -
Qualifications:
• Minimum Grade 12 or equivalent NQF level 4.
• Tertiary qualification in Information Technology.
• Professional certifications as appropriate (A+, N+).
• Red Hat System Administration I (RH124) would be advantageous.

Knowledge and Skills :
• Understand Linux directory structures and command lines.
• Intermediate understanding of a virtual server environment and networking.
• Computer literate (Specifically: Excel/ LibreOffice Calc).
• Good understanding of ITIL.
• Knowledge of current trends in the field.
• Good understanding of standard helpdesk support and client service practices.
• Understand the impact of SLA on service support.
• Able to prioritise and attend to several open issues at any one time.

Experience:
• Minimum 3 years technical experience.
• 2+ years IT support experience.
• 1+ year Red Hat Linux experience.
• Basic experience in Networks and networking.

Legal Requirements:
• Valid code B driver’s license and own transport.
• Passed credit and criminal checks.
• S.A Citizen or valid work permit for S.A

Main Responsibilities:
• See assigned tasks, client requests, event/ issue investigations and report requests through to resolution.

• This includes, but are not limited to:
o Server support;
o Service support;
o System support;
o Desktop support.
• Event identification, tracking, control/ resolution and reporting.
• Issue identification, troubleshooting/ resolution and reporting.
• Hardware and component testing.
• Testing of newly implemented/ deployed Servers, services and network environments (lab and production).
• Assist with applying patches to core servers;
• Maintain logs on servers;
• Generate daily, weekly and monthly reports, e.g.:
o Core server performance
o Service efficiency
• Network installation, configuration and maintenance across all environments;
• Assist with software deployment across all environments;
• Assist with security updates and upgrades across all environments;
• Execute database and server back-ups.
• Maintain an open line of communication with clients and team members regarding your assigned Requests/ Issues/ Events and Tasks.

Working Conditions:
• Normal working hours with scheduled after hours stand-by time as per company requirements.
• Work extra hours to meet operational and client obligations, as and when required.
• Provide first line support to operations, during and outside normal working hours.
• Light travel as may become necessary - mostly Gauteng-based.

Attributes:
• Resilience: Remains buoyant despite setbacks, disappointments and/or excessively stressful situations.
• Credibility: Acts with integrity.
• Communicating with impact: Creates agreed shared meaning.
• Takes calculated decisions: Decides on an appropriate course of action.

Advert Closing Date: 17 September 2018



APPLY  
 



 
HOME|
INFO|