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Systems Engineer DWM ( Cape Town )

Job Ref
284490
Job Type
Permanent
Employer Type
Company
Date Added 11 Oct 2021
Expiry Date 8 Nov 2021
* There have been 6 applications to this job.
* This job has been viewed 2990 times.
Employer:
BCX

Location:
Western Cape

Salary:
Market related

Benefits:


Role details:
CORE DESCRIPTION:

• Specialized skillset general server support.
• Deploy, Update and Maintenance of End point Security
• Analysis and reporting of client’s environment
• Maintaining and Upkeeping of client’s security
• Troubleshooting
• Implementation, deploying and maintaining of monitoring sets for all clients (Node Device, CPU, Disk Space, Memory)
• Preventative and Proactive maintenance
• Designing and Implementing Automation
• Communication and training to clients and engineers
• Service Desk maintaining ITIL Governance
• Assisting with 3rd level EUM support
• Works with the other division in BU with assistance for the Server and EUC level agent communication troubleshooting
- - - - - - - - - - - - - -
KEY DELIVERABLES / PRIMARY FUNCTIONS:

• Used approved remote management tools to remote support end user devices
• Liaise with external resources (3rd Party Management) to facilitate resolution of 3rd party Incidents
• Ability to do root cause analysis and troubleshooting across systems to resolve incidents
• Excellent communication skills (verbally, telephonically and electronically) Email, Whats App etc.
• Ability to engage and liaise with all personnel including VIP personnel.
• Follow escalation matrix and keep customer informed.
• Enabling management with communication about incidents/requests
• Remote support and 24-7 standby, after hours and on-call support
• Ownership of Incidents and Service Requests, until resolution with continues feedback.
• Build Relationship with customers to improve and provide world class support.
• Ability to break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments
• Identify and understand business challenges of the Customer and the impact thereof on the device support
• Build a working knowledge of Microsoft products
• Support security policies and standards of the Customer
• Ensure company assets (replacement parts) are tracked and maintained responsibly
• Develop, document, and maintain Knowledge Based Articles.
• Assist less experienced employees in all aspects of current and correct operational practice.
• Supervise and assist less experienced employees in technical challenges.


FUNCTIONAL SKILLS AND KNOWLEDGE:

• Service Desk 2-3 years’ experience
• Microsoft Server General Support 2-5 years’ experience
• Hardware trouble shooting skills
• Excellent communication and negotiation skills
• Strong administration skills
• Skill to drive a problem to solution even beyond BU area of responsibility,
• Excellent Customer relationships and listening potential
• Conversant knowledge of IT terminology


EXPERIENCE:

2-5 years’ experience on Microsoft Server Administration
1-2 years in a Supervisory role


QUALIFICATIONS:

3 Year degree/diploma (NQF level 6) & 3 years’ experience OR
Grade 12 and 5 years’ experience.





 
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