Are you a customer-centric Support Analyst? You are wanted by a leading provider of IT infrastructure services to offer First Line Support to their global client base.Qualification:

Matric Certificate



Skills & Experience:

Proficient in MS Office & Windows XP/Windows7

At least 1˝ years’ experience in the Customer Service industry

Basic trouble shooting skills in the Networking/Technical environment

Excellent communication skills to effectively liaise with clients across the globe

Enthusiastic and service-oriented

“Can do” attitude

Strong team player

Good understanding of ITIL beneficial

MCSE advantageous



Job Description:

As part of the Service Desk team, you will provide end-users with the ability to log tickets and requests, acting as a single point of contact for all Applications, Infrastructure and specific 3rd Party related problems. You will be responsible for progressing each ticket logged onto the Ticket Management System by providing regular updates and ‘realtime’ escalation to resolve issues. With their Head Quarters in the UK, you will be joining a leader in their field who invests in their staff and encourages career growth.





Please visit our website, www.communicate.co.za to submit your CV directly or to view other IT jobs.

If you have not had any response in two weeks, please consider your application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

We also invite you to contact us to discuss other exciting career opportunities in our niche area!

For more information please call 021 418 1750, Tania Marais, quoting the ref: CIT020697 or email your CV to response@communicate.co.za