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Solutions Delivery Engineer (Cape Town)

Job Ref
273399
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 26 Jun 2017
Expiry Date 24 Jul 2017
* There has been 1 application to this job.
* This job has been viewed 1528 times.
Employer:
Helen Lucre Recruitment

Location:
Western Cape

Salary:
Market related

Benefits:


Role details:
My dynamic, fast growing Cape Town based client is looking for future rock stars to help take them to the next level. They offer true cloud based software as a service solution on the market that automates access controls for SAP clients. The Solution Delivery Engineer position deals with customer support so you'll need to be systems savvy.
- - - - - - - - - - - - - -
Managing service SLA's efficiently
Conducting 3-4 daily customer meetings on training, resolving issues, and answering customer queries
Promptly resolving support tickets from customers
Actively managing customer onboarding
Assisting in conversion of active trials to annual recurring subscriptions via excellent customer service
Troubleshooting and resolution of issues (on database level, server settings, bugs in the code) as well as having a voice in improving overall solution design
Suggesting new solution enhancements to development team based on issues
Testing and delivering solutions to the customer
Testing of the solution during releases
Assisting on solution upgrades during major releases


B.Sc. degree in in Computer Science
Understanding of cloud computing
Solid knowledge of SQL
Preferred but not required:
Systems and networking knowledge
SAP security skills
Good communication skills

If you do not hear from us within 1 month of the closing date, you may assume that your application was unsuccessful. All qualifications and certificates will be verified. Our Client reserves the right not to fill the position. Candidates may be expected to undergo psychometric testing. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA) and to provide the evaluation results.




 
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