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Service Management ProductConsultant (2105)

Job Ref
279666
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added 14 Jun 2018
Expiry Date 29 Jul 2018
* There has been 1 application to this job.
* This job has been viewed 424 times.
Employer:
EOH Recruitment Solutions

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
ServiceManagement Product Consultant Cape Town Our client provide IT management solutions that helpcustomers manage and secure complex IT environments to support agile business services. As aConsultant, you will be responsible for providing subject-matter expertise on the Service ManagementProduct. As a Services Consultant, you will be responsible for the expert technical knowledge of andability to effectively implement products of the chosen solution expertise both single Business Unitmulti-product solutions and cross Business Unit multi-product integrations within the clientenvironment.  Open to CA or IBM or similar IT Service Management experience. Key Responsibilities Utilize Services Best Practices to accurately and efficiently implement products of chosen expertiseas a single Business Unit multi-product solution within the client environment. Meet or exceedcustomer expectations by delivering a solution that addresses the client’s businessrequirements within the “Scope of Work” agreed to by our client and the Customer.Effectively troubleshoot technical implementation issues for solutions of chosen expertise. Activelyengage as part of the project team with the purpose of contributing product and solution expertise,and to provide project planning support as required to deliver a successful client engagement,following the Project Manager (when applicable) directive. Ability to interact with Support in orderto open and track product issues when necessary. Meet target billable utilization as defined by thisrole. Adhere to Time and Expense Policy. Serve as a mentor to Associate Services Consultants andServices Consultants who are actively engaged as part of the project team on assigned clientengagements. Help build the knowledge base in the Practice communities in which you choose toparticipate in – including lessons learned, best practices, tools, methods and learningevents.
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Role Description
Service Management Product Consultant Cape Town Our client provide IT management solutions that helpcustomers manage and secure complex IT environments to support agile business services. As aConsultant, you will be responsible for providing subject-matter expertise on the Service ManagementProduct. As a Services Consultant, you will be responsible for the expert technical knowledge of andability to effectively implement products of the chosen solution expertise both single Business Unitmulti-product solutions and cross Business Unit multi-product integrations within the clientenvironment.  Open to CA or IBM or similar IT Service Management experience. Key Responsibilities Utilize Services Best Practices to accurately and efficiently implement products of chosen expertiseas a single Business Unit multi-product solution within the client environment. Meet or exceedcustomer expectations by delivering a solution that addresses the client’s businessrequirements within the “Scope of Work” agreed to by our client and the Customer.Effectively troubleshoot technical implementation issues for solutions of chosen expertise. Activelyengage as part of the project team with the purpose of contributing product and solution expertise,and to provide project planning support as required to deliver a successful client engagement,following the Project Manager (when applicable) directive. Ability to interact with Support in orderto open and track product issues when necessary. Meet target billable utilization as defined by thisrole. Adhere to Time and Expense Policy. Serve as a mentor to Associate Services Consultants andServices Consultants who are actively engaged as part of the project team on assigned clientengagements. Help build the knowledge base in the Practice communities in which you choose toparticipate in – including lessons learned, best practices, tools, methods and learningevents.

Skills and Experience
Desired Skills and Experience Typically, 5 years’ experience in service managementconsulting and working with enterprise software products or services, specifically in the field ofservice management This includes, but is not limited to Service Desk Manager, Service Catalog, ITAsset Manager and Process Automation Manager (Open to CA or IBM or similar IT Service Managementexperience) Intensive experience with setup, installation and configuration of the client’ssoftware Experience of using java, web services, databases like SQL server will be beneficialAbility to assess customer requirements, identify business problems, and demonstrate proposedsolutions. Presentation skills would be an advantage. Broad understanding of IT frameworks like ITILand COBIT Contact: Andrea.Messina@eoh.com  



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