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Seller Support Associate -NA

Job Ref
246524
Job Type
Permanent
Employer Type
Company
Date Added 15 Jan 2015
Expiry Date 12 Feb 2015
* There have been no applications to this job.
* This job has been viewed 2324 times.
Employer:
Amazon Development Centre Cape Town

Location:
Western Cape

Salary:
Negotiable

Benefits:


Role details:
Overview: AMAZON
Amazon.com strives to be Earth's mostcustomer-centric company where people can find and discover virtually anything they want to buyonline. By giving customers more of what they want - low prices, vast selection, and convenience -Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolutionfrom Web site to e-commerce partner to development platform is driven by the spirit of innovationthat is part of the company's DNA. The world's brightest technology minds come to Amazon.com toresearch and develop technology that improves the lives of shoppers and sellers around theworld.

Position Description: Seller Support AssociateNA
Location: Capetown, South Africa
Language Requirements: English fluent

The Seller SupportAssociate acts as the primary interface between Amazon and our business partners. The Seller SupportAssociate will be responsible for providing timely and accurate operational support to Merchantsselling on the Amazon platform. The successful candidate has an immediate, distinct effect on theexperience of customers of Amazon, making a strong record of customer focus a high standard for therole. A Seller Support Associate is expected to address chronic system issues, provide processimprovements, develop internal documentation, and contribute to a team environment, all whileadhering to service level agreements for phone and/or email cases.

Summary of Responsibilities
Demonstrates effective, clear and professionalwritten and oral communication.
Provides prompt and efficient service to Amazon Sellers andMerchants including the appropriate escalation of Sellers issues.
Builds Platform and businessknowledge to better serve sellers
Maintains a positive and professional demeanor alwaysportraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge whileusing departmental resources, policies and procedures.
Contributes to a positive teamenvironment and proactively aids team members with difficult contacts as needed.
Maintainsacceptable performance metrics such as quality, productivity, first contact resolution, andattendance.
Actively seeks solutions through logical reasoning and data interpretation skillsand identifies trends to appropriate channel including improvement suggestions.
Liaise withother departments such as Customer Service, Merchant Investigations, or Payments teams as requiredto resolve Sellers issues and questions.
- - - - - - - - - - - - - -
Overview: AMAZON

Amazon.com strives to be Earth's most customer-centric companywhere people can find and discover virtually anything they want to buy online. By giving customersmore of what they want - low prices, vast selection, and convenience - Amazon.com continues to growand evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commercepartner to development platform is driven by the spirit of innovation that is part of the company'sDNA. The world's brightest technology minds come to Amazon.com to research and develop technologythat improves the lives of shoppers and sellers around the world.

Position Description:Seller Support Associate NA

Location: Capetown, South Africa

Language Requirements:English fluent


The Seller Support Associate acts as the primary interface between Amazonand our business partners. The Seller Support Associate will be responsible for providing timely andaccurate operational support to Merchants selling on the Amazon platform. The successful candidatehas an immediate, distinct effect on the experience of customers of Amazon, making a strong recordof customer focus a high standard for the role. A Seller Support Associate is expected to addresschronic system issues, provide process improvements, develop internal documentation, and contributeto a team environment, all while adhering to service level agreements for phone and/or emailcases.

Summary of Responsibilities

Demonstrates effective, clear and professionalwritten and oral communication.
Provides prompt and efficient service to Amazon Sellers andMerchants including the appropriate escalation of Sellers issues.
Builds Platform and businessknowledge to better serve sellers
Maintains a positive and professional demeanor alwaysportraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge whileusing departmental resources, policies and procedures.
Contributes to a positive teamenvironment and proactively aids team members with difficult contacts as needed.
Maintainsacceptable performance metrics such as quality, productivity, first contact resolution, andattendance.
Actively seeks solutions through logical reasoning and data interpretation skillsand identifies trends to appropriate channel including improvement suggestions.
Liaise withother departments such as Customer Service, Merchant Investigations, or Payments teams as requiredto resolve Sellers issues and questions.


Qualification/ Knowledge andSkills

Completed NQF4 or equivalent qualification

Language: Englishfluent
Experience within a customer service environment preferred. Desire to expand skills intonew areas.
Technical (Computers & Internet) savvy is required. Business acumen in areas ofe-commerce and retail.
Committed seller advocate, drive process & toolimprovements.
Enthusiasm and strong self-motivation.
Strong prioritization and time managementskills, with a high degree of flexibility.
Embrace constant change with flexibility and goodgrace.
Demonstrate appropriate sense of urgency for contact response time in the face of variableworkflow.
Demonstrates effective communication, composure, and professional attitude



Preferred Qualifications
Exemplary performance record, particularly with regard to quality& productivity
Desired skill-sets include MS Office Application Excel and Internet Explorer /Mozilla Firefox
Qualification/ Knowledge and Skills

Education: Completed Matric orequivalent

Language: English & German fluent
Experience within a customer serviceenvironment preferred. Desire to expand skills into new areas.
Technical (Computers &Internet) savvy is required. Business acumen in areas of e-commerce and retail.
Committed selleradvocate, drive process & tool improvements.
Enthusiasm and strong self-motivation.
Strongprioritization and time management skills, with a high degree of flexibility.
Embrace constantchange with flexibility and good grace.
Demonstrate appropriate sense of urgency for contactresponse time in the face of variable workflow.
Demonstrates effective communication, composure,and professional attitude



 
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