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Customer ServiceAssociate,German Speaking (Retail Department)

Job Ref
276099
Job Type
Permanent
Employer Type
Company
Date Added 15 Jun 2018
Expiry Date 13 Jul 2018
* There have been 5 applications to this job.
* This job has been viewed 5084 times.
Employer:
Amazon Development Centre Cape Town

Location:
All Areas

Salary:
Market related

Benefits:


Role details:
Amazon Cape Town is seeking bright, articulate,detail-oriented applicants with a desire to contribute to a world class customer serviceorganisation and join our German retail team in a position as a Customer Service Associate.

Your mission will be to deliver timely, accurate and professional customer service to all Amazoncustomers. This vital position requires an action-orientated, flexible problem-solver who willassist in resolving any customer facing problems. Associates will communicate with customers viatelephone or email. Associates will utilize a variety of software tools to navigate customeraccounts, research and review policies, including communicating effective solutions in a fun andfast paced environment.

Responsibilities:

Attend to all customer queries relating to online ordersor the ordering process via email and phone
Provide account support to customers
Actas an advocate for our customers, reporting and acting on observed areas forimprovement
Provide prompt, efficient, detailed, customer-oriented service to all Amazoncustomers
Actively seek solutions to customer needs and identify trends to appropriatepersonnel, including possible solutions or suggestions
Ensure internal reference pages areupdated


What do weoffer:

Competitive Salaries
Medical Aid Contribution (including Spouse andup to 3 children)
Carer Growth Opportunities (locally and globally) within an exciting andfast growing global company
Work Visa
Quarterly performance bonuses
Parttime options available (no less than 20 hours)
- - - - - - - - - - - - - -
Amazon Cape Town is seeking bright, articulate, detail-oriented applicants witha desire to contribute to a world class customer service organisation and join our German retailteam in a position as a Customer Service Associate.

Your mission will be to deliver timely,accurate and professional customer service to all Amazon customers. This vital position requires anaction-orientated, flexible problem-solver who will assist in resolving any customer facingproblems. Associates will communicate with customers via telephone or email. Associates will utilizea variety of software tools to navigate customer accounts, research and review policies, includingcommunicating effective solutions in a fun and fast paced environment.

Responsibilities:

Attend to all customer queries relating to online orders or the orderingprocess via email and phone
Provide account support to customers
Act as an advocate for ourcustomers, reporting and acting on observed areas for improvement
Provide prompt, efficient,detailed, customer-oriented service to all Amazon customers
Actively seek solutions to customerneeds and identify trends to appropriate personnel, including possible solutions orsuggestions
Ensure internal reference pages are updated


What do weoffer:

Competitive Salaries
Medical Aid Contribution (including Spouse and up to 3children)
Carer Growth Opportunities (locally and globally) within an exciting and fast growingglobal company
Work Visa
Quarterly performance bonuses
Part time options available (no lessthan 20 hours)



Basic Qualifications

Excellent verbal and written skills inGerman

Or
Good command of spoken German, basic written skills Excellent command ofEnglish Language (verbal and written)
Matric or equivalent qualification (Grade 12/Standard10)
Solid typing, phone, and computer navigation skills
Ability to efficiently navigate theinternet
Ability to thrive in a fast-paced work environment while maintaining high qualityoutputs
Ability to work as an effective team member
Strong interpersonal skills
Flexibilityin terms of work schedule (Shifts will possibly start and end outside of business hours)
Positiveattitude and a passion for providing excellent customer service
Effective communication andwritten skills





Excellent command of English Language (verbal andwritten)
Matric or equivalent qualification (Grade 12/Standard 10)
Solid typing, phone, andcomputer navigation skills
Ability to efficiently navigate the internet
Ability to thrive in afast-paced work environment while maintaining high quality outputs
Ability to work as aneffective team member
Strong interpersonal skills
Flexibility in terms of work schedule(Shifts will possibly start and end outside of business hours)
Positive attitude and a passionfor providing excellent customer service
Effective communication and written skills




 
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