Job Purpose

To act as Systems Specialist for NedExchange System in order to meet stakeholder and client requirements aligned with the Banks strategy.Responsibilities

- To provide system & product knowledge input and system support for the end-to-end management of the NedExchange systems.
- To work within the release calendar. Attend or stand in for the chair of the Forum meetings and assist with the management of the requirements from the business.
- To understand, elaborate, define and document realistic client needs and requirements (when required) across all products/segments/brands.
- To provide third line client support to stakeholders on these systems.
- To Facilitate and co-ordinate the scope of the release to all stakeholders
- To Provide Support on all queries/incidents (SAS Queue)
- To Ensure all once off adhoc tasks/functions are delivered as agreed. MIS/Extract/Access
- To Compile, Investigate and analysis into requirements for SME changes on the system
- To Provide input into the Business Case, BRS & DRS based on the outcome of the functional assessments
- To Participate in post release review and partake in lessons learnt process.
- To Ensure accurate SAS and Opcom reporting to relevant stakeholders
- Third line system support: relevant product query resolution, investigation, feedback, incident logging, change requests / TRS, root cause analysis, solution recommendation.
- Testing (UAT): Input and review Test Strategy, test cases, test results.
- Project involvement: Review requirements documents, input into requirements, document requirements was required.
- Knowledge management of systems, channels and / or products: Research as required for input to project documents, review and give input to business cases, advise and consult regarding relevant system.
- System, Product and process enhancements: Identify areas for improvement, recommend enhancements. Drive development and implementation of solutions, document and control releases.
- Requirement specification: Review and give input to scope of requirement, feasibility analysis, document requirements, recommend solutions,
- Research: Requirements gathering, learning systems and processes, ensuring user friendly design and layout of products and processes on the system.
- Personal development: Performance agreement and personal development plan in place. Performance appraisal done twice per annum. Formal and informal learning and development as per development plan. Living the values.

Preferred Qualification

- Advanced Diplomas/National 1st Degrees
- B Degree / Diploma / Post Matric Qualification
- Fundamental Management Programme

Minimum Experience Level

- 8 years IT Operations Experience
- 5-7 years Job relevant experience
- Relevant product, process and IT knowledge (5 years)
- Product / System management experience (Preference given for Forex and NedExchange experience
- Business Analysis experience
- Forex and NedExchange System knowledge

Technical / Professional Knowledge

- Budgeting
- Business administration and management
- Business principles
- Business terms and definitions
- Change management
- Client service principles
- Communication Strategies
- Diversity management
- Employee training/development
- Financial Accounting Principles
- Governance, Risk and Controls
- Nedbank culture and values
- Nedbank policies and procedures
- Nedbank systems
- Nedbank vision and strategy
- Organisational systems
- Principles of project management
- Relevant regulatory knowledge
- Service level agreements
- Staff resource planning
- Business writing skills
- Management information and reporting principles, tools and mechanisms
- Relevant system knowledge
- Client Service Management
- Daily Operations task planning

Behavioural Competencies

- Aligning Performance for Success
- Building Trust
- Customer Focus
- Developing Others
- Facilitating Change
- Gaining Commitment
- Driving for Results
- Planning and Organizing