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NEWSLETTER
FOLLOW US
Technical Support Engineer
Job Ref
274315
Job Type
Permanent
Employer Type
Recruitment Agency
Date Added
15 Sep 2017
Expiry Date 13 Oct 2017
Expiry Date 13 Oct 2017
* There have been 37 applications to this job.
* This job has been viewed 2618 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Purpose of Role:Provideenterprise-level support to customers. This technician will provide support via phone, web, email,chat and other channels as required
Primary Role Accountabilities:
TechnicalSupport:
• Systemmonitoring, verifying the integrity and availability of all hardware, server resources, systems andkey processes, reviewing system and application logs, and verifying completion of scheduled jobssuch as backups as per customer contract and requirements
• Security monitoring toidentify any possible unauthorized access as per customer contract and requirements
• Backup operations, ensuring required file systems and system data are successfullybacked up to the appropriate media, recovery tapes or disks are created, and media is recycled andsent off site as necessary.
• File archival and purge as necessary.
• Tier III/other support per request from various constituencies. Investigate andtroubleshoot issues.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Take ownership ofcustomer issues reported and see problems through to resolution
• Research,diagnose, troubleshoot and identify solutions to resolve customer issues
• Followstandard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure properrecording and closure of all issues
• Prepare and deliver accurate and timelyreports
• Document knowledge in the form of knowledge base tech notes andarticles
• Ongoing skill development and maintenance of OEMCertifications.
ACCOUNTABILITIES AND PERFORMANCE MEASURES:
• Taking ownership of customer issues reportedand seeing problems through to resolution
• Researching, diagnosing, troubleshootingand identifying solutions to resolve system issues
• Following standard proceduresfor proper escalation of unresolved issues to the appropriate internal teams
• Achieves assigned productivity and profitability quotas.
• Maintainshigh customer satisfaction ratings that meet company standards.
• Completesrequired training and development objectives within the assigned time frame.
Critical Requirements - Skills, Experience & Qualifications:
QUALIFICATIONS :
• Minimum Matric
• Minimum six years of sales or sales engineeringexperience in a business-to-business, large/strategic customer segment; or
• Arecord of achievement and technical solution expertise in a comparable sales role.
• Product certification, engineering credential, or equivalent technical credential.
• PC proficiency
• Relevant Systems Administration/System Engineercertification in Microsoft.
• Visual monitoring using software tools experience.
• Proficient with Windows Server and Desktop operating systems
• Proficient with HP Server products and NetApp Storage systems.
• Efficient fault finding and troubleshooting proficiency.
CERTIFICATIONS:
NetApp
NetApp -Configuring & Monitoring NetApp E-series & EF-series Storage systems
NetApp - ONTAPMetroCluster Installation (MCCIIW)
NetApp - certified Implementation Engineer - SANSpecialist, E-Series
NetApp - MetroCluster & High Availability (METRO)
NetApp -Certified Date Administrator Clustered Data ONTAP
Cisco
CCNA
VMWare
VMWare Certified Professional 6 Data center Virtualization
PERSONAL TRAITS
• Detailed oriented, well organized, excellent time management and reliable
• Works well under pressure
• Good verbal and written communicationskills
ENVIRONMENTAL JOBREQUIREMENTS AND WORKING CONDITIONS
Position includes outside travel to customers’ premises throughoutthe geographic location of the Port Elizabeth branch and as such will the candidate be required tohave own transport and a valid driver’s license
If you fit this profile, please loadyour CV on the Datacentrix website. To view more of Datacentrix IT jobs, go to www.datacentrix.co.za and click on‘Search Jobs'