Company Overview:

IRESS is a principal global supplier of share market and wealth management systems producing innovative, sophisticated solutions.
Open channels of communication keeps us focused and informed across the entire business. We strive for excellence in our relationships with clients and industry bodies alike. We are client-driven, responsive and promote a culture that supports working with our customers and the industry to face challenges and keep pace with industry developments.
Role Purpose:

This is an exciting opportunity to promote and evangelise IRESS solutions.
The primary role of the Product Account Manager is to be at the forefront of representing the IRESS brand, its products and people at IRESS Customers.

Working closely with Business, Product and Sales, you will support the needs of clients as it relates to your specific product/s. You will have a detailed understanding of both the business relevant to your product as well as your products functionality.

Given a strong understanding of the product, the industry and the client, you will be a part of shaping and influencing the capabilities and roadmap for the product. You will manage change by leveraging a solid understanding of client business needs both present and future. You will ensure that the usability of the product is maximized by constant user training, informative interaction of present, new and forthcoming functionality and capabilities.

Ultimately the users of the product are your concern so, it is expected that you will have significant experience and knowledge of the product. You will be expected to bring industry knowledge, experience, accountability, leadership and pro-active client engagement to this role.

The purpose of an Account Manager is to:

Provide the best possible Client Experience through product/business knowledge, professionalism and integrity.
Promote and maintain the theme of globally competitive, yet locally relevant solutions and service thereof.
Retention of revenue at clients as well as organic growth of revenue on your product suite.

Accountabilities & Deliverables:

Being an expert in the applicable product and industry it serves.
Establishing and maintaining relationships with users of IRESS products and where necessary, the Customer’s own clients by means of regular engagement.
Knowing the users of IRESS Products and ensuring they know how to use them well. Be it by direct training or in collaboration with IRESS’ product trainers.
Be responsible for maintaining and assisting in growing revenue earned from Customers by identifying and communicating opportunities to IRESS Sales.

Staying abreast of Customer’s plans (and the communication thereof internally back to IRESS), being aware and proactive enough to pre-empt any issues.
Manage and communicate IRESS priorities and initiatives in relation to Customer requirements.
Ensure the customer’s business needs and frustrations are communicated to the appropriate IRESS business & product leaders and in turn, potential IRESS solutions to be communicated back to the Customer.

Appropriate communication of IRESS initiatives and progress that will meet the needs of IRESS Customers, either directly or in collaboration with IRESS Marketing.
Be a point of escalation for unresolved issues. Logging these with the appropriate teams and providing continual feedback to the Customer until the issue is resolved to the Customer’s satisfaction (for all queries, both product and administrative).
Coordinate with IRESS business leaders and IRESS sales to draft and send solution proposals to Customers. Ensuring agreed solutions are logged with the appropriate IRESS business team.

Co-ordinating the implementation of new solutions and, where necessary, taking responsibility for all communication with the Customer.
Ensure relevant contracts (master agreements and service orders) are up to date and in order.
Assist IRESS Support and Implementation teams in efforts around communication and prioritisation.
Regular internal reporting around Customer Satisfaction levels.

Key Expectations:

To know what Customers are doing, and why they’re doing it
Communicate new initiatives and functionality to your clients
To know who our Competitors are as well as what they can and can’t do.
To communicate effectively and professionally at all levels within Customer organisations as well as within IRESS
Answer questions on product functionality
Do professional product demonstrations to existing and prospective clients
Make sure we do what’s expected, and help the Customer.
Be IRESS’ face at the Customer, and the Customer’s face at IRESS. And treat them both as if they were your own!

Core Skills, Knowledge and Attributes:

Preferably 5 years exposure to Financial Services (specifically Investment Management Industry)
Must have full understanding of the investment industry and process
Must have a working knowledge of exchanges and multiple asset classes and Market Data
Must have relevant 3 Year Degree or Diploma
IT background is preferable

Key Competencies:

? Adaptability to new, different, or changing requirements
? Ability to self-manage
? Strong inter personal skills, at all levels
? Listens with objectivity and checks for understanding
? Persistence
? Conveys a sense of urgency and drives issues to closure
? A relentless commitment to win
? Professionalism
? Displays personal & corporate integrity
? Ability to prioritise and deliver accordingly