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Tier 1 Support Technician

Job Ref
284705
Job Type
Permanent
Employer Type
Company
Date Added 10 May 2022
Expiry Date 7 Jun 2022
* There have been 46 applications to this job.
* This job has been viewed 7750 times.
Employer:
Westech

Location:
Gauteng

Salary:
Market related

Benefits:


Role details:
The purpose of the position

To provide basic and mid-level Desktop and network and basic server support to clients on various aspects of their IT as quickly, competently and efficiently as possible.
The Client must feel that you care about them and your interest in helping them perform well in the IT arena is felt by them and they acknowledge your professionalism in providing them with solutions.

- - - - - - - - - - - - - -
The position operates within the Operations Division, Division 4 of the Organisation.

The Key Performance Indicators of this position are:

- Retention of the client by giving exceptional service.
- Efficiency and effectiveness resulting from improved technical service deliver.
- Data accuracy and relevance for managing the business operations.
- Delivering the service three times faster than the client expects with high levels of communication.


Statistics:

Billable Hours.


Experience.

- At least 2+ years of active and current experience in the Tier 1 arena.
- IT including all technical infrastructure basic servers/networking systems processes, desktop security, desktop,, remote cloud computing, Microsoft 365 administration, hosting, web services hardware/software, multiple devices e.g. PC & Mac, Mobile etc.
- Technical troubleshooting and problem resolution.
- Solution orientation/Problem Solving.
- Process orientation.
- Relationship Management & Conflict Resolution
- Is willing to go the extra mile as needed and not a clock watcher as there are times when one may have to work outside the standard office hours.





 
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