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End User Support

Job Ref
273471
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added 26 Apr 2017
Expiry Date 10 Jun 2017
* There have been 115 applications to this job.
* This job has been viewed 4165 times.
Employer:
Datacentrix

Location:
South Africa

Salary:
Negotiable

Benefits:


Role details:
We currently looking for 4 EndUser Support Technicians to be based in Bloemfontein. To provide efficient and effective customerservice to the Customer
- - - - - - - - - - - - - -
 
Minimum Certification:
 
•           A+
 
•           N+
 
•           Valid driver’s licence
 
•           Clear criminalrecord
 
•           Grade 12
 
 
 
General :
 
•           Newequipment installation, such as workstations, peripherals, assecories, etc.
 
•           Deployment and installationof workstation software inclusive of system software, productivity software and applicable driversoftware
 
•           Maintenance. Onsitetechnical support
 
•           Entry level networktroubleshooting and repair
 
•           Relocation of computerequipment as per operational requirement
 
•          Extensive troubleshooting and resolving hardware or software fault, replacing parts asrequired and updating the resolutions on IT Service management systems.
 
•           Supporting and assisting inthe roll out of new software or applications
 
•          Testing and evaluating new technologies on request
 
•           Technical Hands-on supportduring special events(conferences, skype sessions, video conferences, livestreaming , mass Wi-Ficonnectivity)
 
•           Executive support duringnational off-campus conferences and break-a ways
 
•          
 
Administration:
 
•           Comprehensive Daily Activityreports
 
•           Compile Incident /escalation report
 
•           Weekly and Monthly reporting
 
•           Bi-weekly oversight reporton performance and service requirements
 
Minimum Certification:
·         A+
·         N+
·         Valid driver’slicence
·         Clear criminalrecord
·         Grade 12




 
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