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Junior Technician
Job Ref
280765
Job Type
Contracting
Employer Type
Recruitment Agency
Date Added
12 Nov 2018
Expiry Date 27 Dec 2018
Expiry Date 27 Dec 2018
* There have been 53 applications to this job.
* This job has been viewed 3073 times.
Employer:
Datacentrix
Location:
South Africa
Salary:
Negotiable
Benefits:
Role details:
- - - - - - - - - - - - - -
Management of Support team locally and globallyManagement of globalhelpdesk/ service desk
Incident and Service Requests SLA management IMACs usingCCSN
Provide Reports and Stats to Managements including Trend Analysis
Host Weekly Team Operations Meetings and Global Incident Escalation Meetings
Annual DR Test
Mentor and support the team with high level incidents andescalations
Primary contact for all escalations and issues from Global team
Company Backups and Tape Management
3rd Part Contracts- Hardware/Software ,Warranties and Maintenance
Desktop Hardware and Software supportincluding Remote Sites
Siemens telephony support and administration
Process implementation and continuous improvement
IT Project Management and NewTechnology Testing
VIP Support and Care Visits
Asset Managementand Asset Procurement
Grade for Deskside SupportEngineer
Experience
Qualifications
Senior
5 Yearsplus
High School Graduate with A+, N+, ITIL, MCSA, MCSE, PM course
Deliverables
Helpdesk Support:
Monitor flow of support tickets to resolve and escalate incidents andrequests within the established timeframes
Provide remote and on-site support forwindows based and other COMPANY standard software applications
Troubleshoot anddiagnose problems related to workstations, network availability and application availability
Install, Move, Add and Change (IMAC)services;
Provision new computers with provided Operating System images andapplication software
Assist COMPANY IT users (Users) with moves and networktransitions
Local Area Network(LAN) support;
Provide network computing support for workstations and systems
Assist users in resolving network computing related hardware or software problems
Troubleshoot LAN problems with COMPANY external teams i.e. HP\SMC, ATOS Back office,etc.
Engineers will be based full time onsite in Johannesburg
One of the senior engineers will perform the function of team lead and will be required todo call coordination and provide VIP support to Executives.